Quest DiagnosticsReviews of questdiagnostics.com

I was billed for my annual checkup and as per my insurance all annual checkups are free of charge. Tha billing was in dispute and today I went to my appointment, and they refused service unless I paid the balance in dispute. Also, I was extremely difficult to find an appointment online, not to mention how disorganized the appointment was besides late .

For blood test you want appointment at quest lab we try to use app and on line web site both not customer user friendly .if you call no body answer phone.covid is gone CBC open all business still this company do not belive in customer service .excuses for covid .Management need to use all app as customer then they will know how smart quest programmer.

If I could give a negative star I would. I did the check in and on the screen said 5 mins waiting. Lady took her sweet time starting to work and after 30 mins I was still waiting. Why do we pay for a service that s performed by incompetent people.

Billing department is horrible, Quest recieved payment from insurance and keeps sending me bills. Quest representative validated payment was made and bills are still being recieved. Phone tag game, please go elsewhere.

Vehicle 80735 is driving terrible down hwy 75. Speed of 35 in a 55 then sped up to 65 and almost hit a dog. Then didn't stop for stop sign on hwy 75 and hwy 76 interchange

Do NOT pay your bill with anything but a check or money order. They've taken 5 unauthorized payments off of my card and when I call to contest it I'm told they can reverse it, but it will take upwards of 20 days. So I spent several paydays broke since the first unauthorized payment came out of my account right after paying them. Then the next payday they took not just 1 payment.....but 3. I suffered through until the next payday. After the stunt they pulled I only owed about $10. Low and behold they've decided to take another unauthorized $60 payment from my account. I now have to cancel that card and have it replaced to make sure they can't keep taking from it. On top of all of that, I was making payment through their website. It lumps any bills from them together with no option to pay each bill individually. I'm making payments thinking that the payments are going equally toward each billl when I get a letter in the mail that they've sent 1 of them to collections. When I call the company about it, I'm told that the website doesn't allow partial payments. Then how have I been paying this whole time? Absolute nightmare of a company that deserves to go under. I hope I never have to deal with them again.

I use Quest because for the most part they're reliable. Usually the staff is competent and friendly. However what turned me off about Quest today was that I made appointment at the lad that is in a close Safeway store because it's less than a mile from my house. My test is specific in that I need to fast from the night before. So my appointments are scheduled early in the morning. We'll when I got there this morning THEY WERE CLOSED! And had been for 2 weeks. I was never notified so now I need to make an appointment with an INCONVENIENT location 3 weeks out!

I have been overcharged by Quest Diagnostics and I have called several times in an attempt of receiving a refund I have been ignored by customer service. I was on the phone for over an hour and transferred to different representatives 5 times. Yes, 5 times! And each time I had to explain again the reason for my call. Frustrating! If any of my doctors send me for any kind of test using this laboratory I will refuse and look elsewhere. I am giving one star because there is no option to give zero stars!