Quest DiagnosticsReviews of questdiagnostics.com

Today I went to the Montclair New Jersey location. Welcoming and friendly environment. The lady was extremely courteous and Professional. Quick and convenient. Thank you for making my visit quite simple and easy going. All the best of luck to you Ms. Nadya! Quest is lucky to have such a great and kind person at their establishment.

I was 15 minutes late, I signed in as a walk-in. And I expected to wait, then after 2 1/2 hours I ask how much longer, I was ask my name gave it to her she checked then told me I was not in it didn’t register. Then she said sit shouldn’t be but a few more hours. There where only four people in there in the waiting room. Don’t go to Quest at: 100 NW 82 avenue Plantation, Fl. The people are rude that work there, plus I watched how they treated the other people and it wasn’t nice. Don’t go there. Long wait even with appointment, Very rude

I went for blood work on 0914/2022, 1 day later got a phone call they are not able to send my blood for check because it was hymelized. I went back on 09/20/2022. Was waiting for the result , to get a call from my doctor, my status was pending on the App. More than 3 weeks later I gave a call. One of the customer service worker said no problem they will email it for me and fax it to my doctor. 1 or 2 hour later had a missed call and a voice message. Which said need to contact to my physician to book an other appointment because they were unable to check my blood. I was on the phone with them like an hour talked min 10 people to get answers why they didnt inform me , or my doctor Of course I didn’t get any help , even somebody said they can’t see any record I was on there 09/ 20/2022.. and I need to collect and prove my paper work if I want refund. They were rude where they took my blood, and also on the phone , they can’t answer or solve problems . They don’t care it’s about your health.

They are quite literally the dumbest group of people on the planet. They kept sending the bill to my insurance, but to the wrong address! For 6 months straight they’ve been sending it to the wrong building and refused to update it despite both ME and my insurance company complaining about how they’re sending it to the wrong place. They now sent my bill to a debt collector even though the blame is completely and entirely on THEM. A monkey could perform their job better than them. Seriously, perhaps the lowest IQ, primitive, and outright scammy company I’ve seen in my life.

I had some work done. Had a payment plan and everything set up to pay them for the work. They have now sent me to collections twice!!! Never again!

I find the 18th street location in Boca Raton excellent. Sandra & TiA we’re extremely kind, positive & made me feel at ease. It is usually very hard to draw my blood & Sandra was exceptional! The lab itself was very clean. Thank you Sandra for making what usually is a difficult appointment for me a pleasant one. Jamie H

If I could give this review 0 stars, I would. They are one of the most incompetent places I've ever had to deal with! They have cancelled appointments without notice. They lose appointments. They're rude. And to top it off... THEY LOST MY BLOOD!!!! I WASN'T NOTIFIED UNTIL 15 HOURS BEFORE MY DOCTORS APPOINTMENT! I will NEVER go back to them again!

I have been working in the laboratory as a Medical Technologist/Microbiologist all my career life and never have been treated as a patient so unprofessional and so rude as they did today at the Metro West (South Hiawassee Rd , Orlando location . I only went to drop off some stool samples and they made me wait an our and a half .I asked one of the phlebotomist /technician how much more I had to wait , and she told me that they were an appointment only facility and she couldnt guaranty that they can even see me today . This was at 1:30 pm . So I brought to her attention that it was Friday and the specimen might be ruined if not tested within 24-48 hrs . She answered very rudely that I can take them home and refrigerate them . She told me that there were other facility that can take them w/o Appointment . Then she walked away and closed the door in front of me . Finally I had to leave the laboratory which is just 3 minutes away from home to go to another facility in Orlando to drop my specimens . As far as I know, patients are customers and need to be treated always with respect and compassion . If you can’t deal with them nicely then your are in the wrong profession . Also , at the moment they give instructions on specimen collection they should advice the patient that even for drop off an appointment is needed.Although I think is ridiculous. It would be also a good idea to give pre printed labels or label the containers with the patients’s name at moment the collection containers are handed to the patient . It will save time and avoid unnecessary “hard time and unnecessary waiting time “at the moment of drop off . .