Quest DiagnosticsReviews of questdiagnostics.com

I went in the morning at 8:30 to drop off a specimen. I did not need any service other than "this is the patient's name and here is their sample, have a nice day" Shouldn't take more than 10 minutes? I checked in at the kiosk as someone dropping off a specimen, because they don't have a person/receptionist. As the technicians were calling people I briefly explained I just need to drop "this" off. Each time they said "Did you check in?" Yes. "Someone will be with you shortly" Finally, someone must have been tired of my interruptions and took care of me. Then they had the nerve of telling me I have a large balance. The tech should have seen that they didn't put the claim into insurance yet.

If you go to Quest Nevin Building in Weymouth, bring your patience tool and lots of reading material. If they don’t lock the door before closing time, you’ll get in and wait for 30 min each while they stare at the screen for a simple blood test before getting to business (while the clock runs down in the waiting room.) Youll see a nice collection of ladies having lunch in the side office, and another time listen to peels of laughter coming from the staff. While I’m glad they’re enjoying their work life balance, there were 6 ppl with appts and samples in their hand looking pretty angry. Hustle is not the name of the game here, supporting one of the largest hospitals on the south shore.

The location on Stoneridge Mall Rd was beyond horrible! Megan was the rudest person I've ever encountered. She yelled at me and other people waiting to get their tests. She said she was the only one in that office and turned her back and walked into a room. I had to wait almost 90mins for her to accept the sample. So rude and unprofessional.

The Quest Diagnostics on: 14050 Town Loop Blvd, Suite 105, Orlando, FL is a wonderful facility. They are extremely clean and work very fast and efficient. My experience with the Lab Tech Phlebotomist Named: Mrs. Viviana was Amazing! I had a blood panel drawn and a 3 second prik latter she was done. She has a very steady hand and she is extremely accurate. She's been doing this work for 13 yrs, and it definitely shows! I highly recommend this location. She made the experience every comfortable & easy. Thank You Quest Diagnostics for employing such a dedicated Lab technician/ phlebotomist such as Mrs. Viviana. 👍👍👍 Mrs. Alexander Orlando FL

Today I registered for an 8:30 appt. After waiting 45min and not seeing my name in the TV status I ask for help by 3 times from various techs. I explained I was now waiting over 80 minutes and still did not see my name. Finally they added my name as a walk in with a new 25min wait time. Horrible customer service and they are overlooking massively.

I give it 1 star because I don't have the option to give it 0 the supervisors have their employees working like dogs short staffed in the labs and a high volume of patients it's a horrible place to work... anyone who can tell you not to go to Quest I'm going to let you know... it's worse than a factory

I have gone to this lab because before , they had a technicians in my doctor’s office and they were very professional and they maintained proper hygiene . Since they don’t have an office there anymore and I was happy with their work , I decided to go to one of their labs for my blood test. This one was a horrible horrible experience. The place was extremely filthy , the technician not even once cleaned the chair where people had to sit ( and four people were ahead of me) . She was neither wearing a gloves nor washing her hands. She damaged my arm so badly , I had to go see a doctor to find out what has happened to my arm. I tried to call and talk to a person in charge NO luck. Nobody picks up the phone even at their headquarter office. Don’t go at least to this location which is inside the Safeway store in McLean VA

Do you and your doctor need your lab results within a week or two? If so, go to a different lab. I had labs drawn at 8 am on September 22. As of October 1, none of the results have reached my doctor—not even a simple cmp—even after he called to request results. I requested results on September 30. The next day I got a message that they don’t send partial results to patients if any of the tests are still in process. Something is very wrong. One of the tests is a very simple cmp that should take absolutely no more than a day or two even if they are shipping it to an out of state lab. Yet, even my doctor does not have the result. By the time my doctor gets the cmp level, it may not even be accurate anymore. This is a company that is putting lives at risk for $$.