Quest DiagnosticsReviews of questdiagnostics.com

On November 12th, 2021, I took my son to a local Quest Diagnostics for a blood draw. Thinking that QD workers know what they’re doing, but I had no idea at the time, that the individual taking our info did not know what they were doing and mixed my insurance info up with his: The result being months of frustration and loss of my time. At first, I received a 4 figure QD bill in March which I thought was odd, since it was almost 5 months later. I called to see what the issue was, and was told that the BCBS claim was denied because my son’s info did not match their records. I explained that the person recording the info at the local QD location did seemed to be confused about my son’s birth date. The rep at QD said that they would update the claim and it would get resubmitted go through – Four months later I received the same bill again much to my dismay, and once again contacted them to see if the issue could be resolved. This time, the QD rep told me that they had resubmitted the claim in March, but it was denied again, and it looked like the wrong info was once again submitted. So I gave the QD rep the info again, and same response – We’ll get this taken care of for you. Liar. August 5th, 2022 – I just got a notice from a debt collector representing Quest Diagnostics. After the last QD contact, I had searched for negative reviews about QD. I was stunned at finding thousands of complaints on the BBB site and hundreds of more elsewhere. Scrolling through the complaints , I immediately found many complaints like mine. Today, August 8th,2022, I called BCBS for some updates on the claims that they were receiving from QD. I was told that there were NO submissions from Quest Diagnostics past last year – so basically QD did not even attempt to resubmit a claim, they just lied to me, which is more than negligent, malicious. I called QD an hour ago and once again, they took my update information again and told me that they would resubmit and it would be taken care of. Never happened. Total Negligence on their part. Billing staff should be fired.

Today I going to Lab in Florida city (inside to Walmart). The lady inside said the waiting time for people without appointment are 3 hours. That’s is ridiculous. Inside the office not body stay in seat for waiting. I’m out and now I try to take my test in another office of lab. That service is terrible!.

Terrible service. I had an appointment in NYC on Sept 10, arrived early, but was ignored by the phlebotomist who claimed she didn't see my name yet refused to try and look me up. She was short and rude and kept calling walk-ins before me until I left. She watched me get in the elevator without even a comment. Use any other lab company

I walked in to quest. I wanted to know if my information was in the system and I could do a blood draw. No one could answer this question. I was told I had to wait 45 minutes for someone to do the blood draw and at that time they could tell me if they could do it. No customer service attitude. No desire to help a customer. I called the 800 number and waited 20 minutes while they transferred me around. Eventually I determined they had the lab slip. Why can't someone in the lab look this up. Why is there no receptionist / customer service person to answer questions. Terrible customer service from Quest

I called to request some labs that I ordered for a patient and the lady on the phone was so rude. She hung up the phone on me when I told her why does she have to be so rude. I don’t understand why Quest hire these people.

Worst place for a blood draw! I went to Quest on Hampton Street in Auburn Mass. The girl there has no manners and no training. Had her take the needle out of my arm because she perforated my vein again, yes again and caused another very bad hematoma. She then started squeezing my arm to get the blood out and it went all over the room. She said it will take about 4 months for it to heal. It is black and purple and swollen. Went to my primary because it is infected now and am on an antibiotic. She should not be there. Reported her but they keep her. Are they that desperate for help?? They need to get trained people. I am the one that is suffering. Do they care? I will never go back to Quest again! Stay away!

My blood was draw by "Amy R", and I got poke 8-10 different times until my vein burst and have worst Bruises in my life. First off she have trouble finding my vein, so she poke the needle in 8-10 times until she found it. And she did something wrong (not holding the tube correctly) so there is blood leaking out and it also stop in the middle so need to redo it again. After poking me another 5 times, She knew she is not doing it right so she call someone else to help. The other nurse saw what happened and she was surprised too because my arm already have been poke so many times already, so she need to poke my other arm instead!!! But this other nurse is quick, only take 10 sec and it's done. This "Amy R" person should get more training before going into the field, she have no experience and it's hurting patient. The worst is that she did not even apologize and acting everything is fine and run around away hiding in the back. This is such a horrific experience for me because I go to the lab few times before.

If I could give them zero stars I would. Never can talk to a real person or get the answer you need when calling. On our most recent visit we were the only ones there- with 3 flies in the waiting room ( gross). Only ONE employee working the desk and doing blood draws at the same time. Proceeded with the blood draw then said to my daughter " THIS WILL BRUISE'. 3 days later she still has a 3" bruise on her arm. NEVER AGAIN will I go there. Total incompetence.