Quest DiagnosticsReviews of questdiagnostics.com

=The appointment process is just OK. = Check-in is slow becasue there are only 2 kiosks and Quest wants you to rescan the insurance iinfo which takes time because the Medicare and Insurance cards dont read well on their poorly designed card holder. = Phlebotomists and others are friendlt and very skilled. Only bright spot with Quest = The newly "REDESIGNED" website is terrible. They have added new problems to old ones. Designed by 6 year olds. =The help interface is terrible. Designed by 6 year olds. Shame on you! Log-in has sucked from day 1 as you need to do the login at least twice to get in and now you get a long ad telling you how good their system is.When you want schedurled test info, it routes you to make an Appt before you can see date of the test request and other info.I spent 25 minutes trying to get help and the "person" just said goodbye and dropped off the line. Took an additional 25 minutes to get an answer. They don't post the HELP phone number to force you to use this slow broken interface. I get batteries of tests 6 times a year and I am getting really tired of their service. Result processing times have fallen off recently.

I came and registered as walk ins my 2 kids which were fasting. I got in the walk in list and one hour later, they said that no walk ins will be accepted and deleted my kids name from the screen. They just asked me to book another appointment. This people are just lazy, lazy, lazy. They lady spent 20 minutes explaining to upset customers how come after waiting they had to leave than what could have taken to take the blood samples. No sense of customer service and business efficiency. I come because my insurance use this lab but every experience is very negative. In the pass, they have mixed my results with other patients. They have lost specimens. This place sucks specially the one at Doral, the one I mostly have used

I live in Avon Ohio. I’ve multiple bad experiences concerning blood draw technique at the Avon location in EMH off of Detroit rd. Always very painful. One substitute technician ( they are short on help) hit a nerve. So I tried the quest lab at St. John’s Westshore and that was no better. Very painful needle stick( that is now black and blue three days later) she took the needle out and said ( I’m not going to hurt people) didn’t apply pressure to it so now the big bruise) Second attempt was ok, Why are they so bad at what they do?

I just had the worst experience ever with this crap place. I made an appointment and checked in on my phone, sat there for an hour only to be told that the employees tell people to check in on the front computer and that I don’t have an appointment.

If an older person did not make an appt, they may sit for hours. The check-in is confusing for older folks and the technicians can't help because they are being timed on how many patients they see. Quest is not Healthcare, they are Wealthcare. Shame on UH for hiring them.

I was at Quest Diagnostics on Military Drive inside Walmart in San Antonio. I understand I was late. I made an appointment for 9:50 am. The associate came and said, " Let's put you on standby. I will be back to see if the place is not busy, and we can see u instead of waiting. I waited, but now I no longer have the appointment. Another associate came wearing pink scrubs; she was so rude that everyone in the foyer saw and commented on it. Now it's lost 10. I haven't been seen. I know the place was busy, but it's way they treat their customers like we are asking for free service. There is always a better way to interact with people. She came out raising her voice and all. I have been going to this location for a long time, but I think this is the last time. I wish there were a way to give 0 stars

Today I was about 15 min late for my appointment due to an important business call coming in. But I was pleasantly pleased to not have to wait a long time. The 3 stars are bc the staff seemed hurried and exhausted. But the phlebotemist warmed up to me when she saw that I was a pleasant customer to deal with. The visit ended well.

Absolutely terrible website. You cannot send any message to the Customer Service. Quest Diagnostics passes me around. It doesn't work with Firefox browser when you need to update insurance. I used Edge to update my insurance and it looks like it worked, but hell not! After updating for 5 times (1) the insurance wasn't changed!