Quest DiagnosticsReviews of questdiagnostics.com

Fix your app

5 days and waiting for a testosterone result. Can't get my script because Quest treats their patients as they do their employees. Poorly.

Have used Quest for years but there is a possible HIPPA violation that was concerning. On a Saturday appointment, an employee was in the waiting area trying to determine who had been served and who hadn’t. She pointed to each person in waiting room and said exactly what they were there for in order to distinguish them from new arrivals. Seemed like a breach of confidentiality.

I scheduled an appointment and arrived 4 minutes late. (Parked) By the time I walked in, found the office and sat down, I was 6 minutes late but seated in the waiting room waiting for a check in kiosk to be available. By the time the check in kiosk was available, and I answered the questions on it, I was 12 minutes late. They said I needed to reschedule because I was late and they only allow a 10 minute grace period and they were busy. I can’t stand the arrogance of the medical field,an anybody else’s. It’s OK for us to wait 20, 30, 45 minutes (or more!!) but they can’t work with us if we’re two minutes past the “10 min grace period”. They have set the system up where they can blame it on the computer. It’s 1030 and I’ve been fasting since last night.They don’t give a $hit.

Network was down in the office, so no one could sign in but there is no human to speak with because it is all automated. eight patients sitting out in the lobby waiting for someone to come speak with us. Finally someone comes out and has is sign a list in the order we arrived. When they start calling patients back they do not follow the order of the list and have people who waiting longer get passed by. They need to have a reception desk to answer questions….customer service.

The company enrolled my wife in their Easy Pay program without her consent. I complained to customer service and they said once you are in, they cannot take you out. Sounds illegal to me. Their customer service people are not knowledgeable in anything.

The whole billing department is filled with miserable people. I get it. Customer service is not pleasant. Find a job that makes you less miserable. I have to give them some credits that they collected the most miserable representative in their company. Lol.

Went in to an office in Fayetteville for a drug test, had an appointment at 9:40, sat there for an hour and really had to go to the bathroom but the nurse did not seem to care. I left the office without getting my test done and missed a whole morning worth of work. These guys are the worst.