Bad
1,745 reviews
The world's leader in diagnostic laboratory testing, information, and services. This includes blood tests, healthcare screening tests, gene-based testing and tests performed during patient treatment.
Quest Diagnostics (questdiagnostics.com) has 1,745 customer reviews on Consumer Courier, with an average rating of 1.7 out of 5.
1,745 approved reviews, newest moderated first
Tracy M.
Posted
I'm changing Dr's to get away from them. They have terrible customer service center....good luck getting ahold of someone when they mess up your bill. They've filed my bill to the wrong insurance company, its been three months and they still have not filed with the right insurance company.
Tommys G.
Posted
If I could give Quest Diagnostics a thousand negative stars? I would. Their appointment system is designed to suck hours from your life, just to save Quest a few dollars cost of a receptionist. My experience was ridiculous. This was a simple pick-up-a-pee-bottle, and bring it back the next day. When I got to their office, they told me to visit their kiosk, and get on stand-by and wait for an hour or two. With no chairs left. Or make an appointment for later that day. I have work. I can't. I had to badger the worker. "Just bring me the bottle...please?" It took her about 12 seconds. Well... Whaddaya know? The wait was apparently unnecessary. But it gets worse. Way worse. She advised me to bring it back tomorrow morning...as soon as possible. Unfortunately? That wasn't possible. You can ONLY make an appointment on-line at their website. There were no available times when I could get free for 2 days. So I came back early, as a stand-by. 8:00 AM. When I got there? The automated system gave me a 10:00 AM time. 2 hours away. Again...standing room only. For 2 hours. Meanwhile? I had to get to work. So I took the 10 AM time anyway. OH, WAIT... THAT TIME DISAPPEARED. The next available time? Now 2:30. So- I already missing work. Now, I would have to drive BACK to work- then take off early - And drive BACK to Quest once again... JUST TO DROP OFF A PEE CONTAINER!!!! A human could have processed this in about 60 seconds. "Sure, I'll take that! Just sign right here!" Instead? Their appointment system is designed to save them 60 seconds, and make YOUR life incredibly inconvenient. In my case? Making me come THREE TIMES, and spend 2 hours, in the middle of the day. FOR A PEE BOTTLE RETURN. Why? To save about $120 bucks a day... For an office that probably nets (judging by the line) about a 2-4 thousand dollars an hour. I have run offices. I know exactly what this is. A human being could take care of this in about 30 seconds... Instead, this system cost me (and you) hours and hours, to save them that 30 seconds. Instead of paying a scheduler/receptionist $120 a day? They make YOU jump through flaming hoops, over and over. That's about one test worth of profit. I guarantee you- The owners of Quest are making boatloads of cash. Paying a receptionist would be like throwing a deck chair off the Queen Mary. But they don't. Because they don't care about people. They care about money. Exclusively. I will NEVER use Quest Diagnostics again. NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER. Did I say "never? NEVERRRRRR!!!!!!!!! I hope a tornado blows the CEO's house apart, just so he has to pay the deductible, and wait a year to build a new house. That seems like a fair Karma exchange.
danielle S.
Posted
Was told I didnt need to bring paperwork, but they ended up missing orders so i had to go back and then when i got to my scheduled appointment they said their tubes were expired and couldnt draw my blood.
yoseph W.
Posted
They did a simple preventive lab test, which the insurance was supposed to cover, if they write the name of the blood test, and they don't pick-up their phone, as I am a doctor myself, I repeatedly tried to contact them but they ended up reporting uncollected debt. Run away from them if possible. They are the worst.
Susan D.
Posted
Downloaded the app so I could get my test results. The app is ridiculous, not set up well and can't even get my results. It's always saying oops, trojan ridiculous for a large company
Charlotte
Posted
Quest Diagnostics over-charged us for blood work at the beginning of my pregnancy at the beginning of March ‘25. I’m STILL waiting on our refund beginning of August. I’ve had to sit on the phone for hours every 30 days since discovering the charges trying to sort out why they haven’t sent the refund yet… and today they finally put a “rush” on it. More importantly.. Quest staff were rude and dismissive, pushing me to have testing without answering the questions I had. I was stunned by how cold blooded this “nurse” was. The whole experience was icky.. certainly not the experience we should expect from healthcare staff. IF you decided to go with St. Vincent.. please use an alternative to Quest Diagnostics! Just because they’re in hospital does NOT mean you have to use them!
A.B.
Posted
The office was a mess. There was one person who obviously hated her job and let you know that. The wait time was almost an hour AFTER the appointment time. They failed to send the results to the doctor. After my doctor's appointment when I knew that Quest had failed to send the report, I called Quest and a VERY rude and unhelpful woman took the call. I'll never use quest again.
Thad M.
Posted
Waited on standby for 3 hours from 11:00 to 2:00. When they finally saw me, they said they stopped doing drug test at 1:30. "Sorry, you can come back tomorrow.". Uh, NO. I went to their competitor (LabCorp). LabCorp got me in in less than 10 min. and they got the test done in 15 min. Go to LabCorp. They know what they are doing.
