Quest DiagnosticsReviews of questdiagnostics.com

Very bad service from quest appointment service by telephone for two days several hours nobody answered the phone you only hear a recording tape but no one help.

This company sucks!!! The worst ever!!

Terrible terrible terrible. I am extremely frustrated and disappointed with Quest Diagnostics. I just received a collection notice for $844.02 from Credit Collection Services for lab work I never had. I have not had any labs done in the past year, and if I had, they would have been properly billed through my insurance. When I checked my Quest Diagnostics patient portal, there was no record of any bill. I was never contacted by mail, email, or phone, and nothing showed up in my insurance portal as unpaid. It is completely unacceptable and very concerning that Quest would send an unknown bill straight to collections without ANY attempt to notify me first. Now, it has impacted my credit score even though this is a bill that does not belong to me. This experience has caused unnecessary stress and makes me question how Quest handles patient billing and communication.

Tasheika at quest diagnostics Riverwood clinic Conroe is truly the angel of the clinic! I am very fortunate to be one of her 40 plus visitors today! She is very attentive and explaining to me how she needs me to keep my elbow straight before drawing of my blood and constantly reassuring and asking me how I feel when she keeps the next vile into the trajector- the device attached to my vein.. She is very professional with amazing precision finding my thin vein.. very gentle and caring throughout my visit. My true five star Tasheika you have made my quest visit such a memorable one!

Scheduling process is awful. My doctor told me that I need an 8am blood draw. Timing is crucial. No 8am appointments available. Nothing until 11. “Walk-ins welcome”. I showed up at 7:40 and waited outside for them to open. Second in the door and second checked in. (The first was a walk in as well). No one came out to take the first patient until 8:10 (surprise! The 8:10 patient was there for their appointment!! So we got skipped for a coffee break??). The waiting room filled up and I had to get back to work. I guess we’ll try another lab on another day. Hey- Corporate?? Fix this process. Or add more staff. You’re losing business and when I got here your rating was 1.6 stars, so my two star rating is actually going to RAISE your awful score.

They need to hire more staff as soon as possible. The staff are minimal in providing service due to a lack of personnel.

An hour wait as a walk-in with NOBODY SCHEDULED IN FRONT OF ME for the next half hour and an empty waiting room for over twenty minutes. This is what happens when business monopolizes a product or service.When lab-works own the lab you could walk right in and you were done in fifteen minutes or less

I had an appointment at 10:10 AM and was called back at 10:08. The tech was friendly and kind. I highly recommend based on my experience. This was in Tallahassee, FL Plaza location