Quest DiagnosticsReviews of questdiagnostics.com

What an unprofessional and pathetic customer service. One star is too much. Look for other lab if you want to receive a good customer service.

Excellent people at SilverLakes office, always pleasant and a wonderfully gentle touch. I’ve been there often, and never had any type I’d bad experience. Can’t say enough wonderful things.

I paid a bill using the same account number of the last bill I had paid. (Quest changes the account number each lab work done) I notified them that I had paid that bill in full. They found it and told me that they would take care of it. 8 months later with me calling and talking to them and them writing new notes that it was paid yet I am still receiving bills for this. The billing department is a complete joke and the staff is unprofessional. I am doing what I can so I don’t have to deal with Quest diagnostics.

I'm an independent physician and am writing a review because Quest has been so poor with their customer service. I sent a patient for testing for hepatitis....ACUTE hepatitis...and his test came back positive, but Quest didn't get the results to me, EVER. The patient finally called, and after 2 weeks, was able to get the bloodwork results, though they had been completed a few days after the blood draw. Needless to say I was upset. My staff called Quest. We started a 'ticket' about the problem. We never heard back. We called again and were assured that someone would get back to us within a day. They never did. We called again, and got a run-around. This has never been addressed, and there doesn't seem to be any avenue for us to talk to someone higher up. This is not the first time we've had problems, but it's the worst case, and was a significant potential patient safety/qoc issue. Luckily the patient is fine. I used to send all my patients to Quest for their bloodwork, and I will now very specifically be making sure they go ANYWHERE else.

Quest diagnostic provides absolutely zero customer service experience. You cannot get through to a person on the phone no matter how hard you try. I was lost and couldn’t find their office and there was no one to call when I got there. I walked in. It was so confusing because it’s just a screen and a wall with a locked door.-looks like you’re visiting a prisoner. There is absolutely no person to greet you and sign you in. Instead, you need to use the screen to sign in and if you have any trouble with it, it’s just too bad. I guess you don’t get seen for your blood test? I have no idea because I had to ask someone else to help me. Until you can figure out how to schedule or check appointment … no one talks to you. So if you can’t do that you can’t get to step two. It was an absolute nightmare of a customer service experience. I have never had worse. The lab tech was lovely and she was very professional and did a great job. But I was so annoyed by the time I got there. customer service in terms of getting a person if you have any problems whatsoever is impossible from start to finish. And that’s from everything from billing to making appointments to when you arrive. I have never seen worse customer service. There is no personal touch at all. You’re going to a factory where they get your money and you’re on your way. They have no interest in a personal touch at all Given so many elderly people need to be able to access a lab and don’t always have the technology background to use the screens, you would think they would try to have someone up front. Honestly, I just can’t even say enough bad things about the experience If I could give it a zero rating I would. I hope all labs are not going this route.

AWFUL WEBSITE! CANT EVEN SCHEDULE AN APPOINTMENT. MESSAGED QUEST AND THEY REDIRECTED TO THE SAME UNHELPFUL RECOMMENDATIONS 3 TIMES. I ONLY NEED TO SCHEDULE AN APPOINTMENT! AWFUL!

There are 1100 other poor reviews, so I doubt that Quest cares enough to improve their services, but I'll leave my review anyway. I haven't even been to get my lab work yet, but just the process of making the appt was a nightmare that took 25 minutes with my having to go back and forth between automated phone appt setting and online before I was finally able to successfully get an appt on my second attempt on the phone. I also wanted to make sure they actually received my orders for lab work, but I couldn't find anyway to speak to a real person. I'm assuming that an appt wouldn't be made, if they hadn't received it. If I show up tomorrow and there's no order, it'll give me a reason to leave another bad review.

My doctors have tried to put orders in to no avail. This has been going since University Hospital transferred to quest. This system, to me, is useless. The only that shows up is bloodwork I needed before my surgery in April which is still pending