Quest DiagnosticsReviews of questdiagnostics.com

There was a problem with the lab slip being sent to Quest by my doctor’s office. While I sat and waited, my Dr’s office tried to send it three times through the computer, but needed to send it through a fax machine, I guess for it to work. while I called my doctors office and we tried to figure this out the tech would check back with me every few minutes to let me know whether or not the fax had come in. When it finally came in, I was able to get my blood done. She went above and beyond her job to let me know the status other techs would’ve probably just said sorry you have to go home and come back another day. I felt that was really nice of her. That’s why I go to Quest, the one in Southington. I did not find others as friendly but this one is definitely a great one. This is the one located on Executive Drive in Southington always had a great experience when I went there with myself or my son. Thank you again for allowing me to share this experience, Sharon D

Lalin, in the San Mateo office, was excellent! I didn't even feel the needle!

Quest employee entered my information incorrectly, and Quest cannot/will not correct the error. There's no option in the portal. I tried reaching out to a representative... and the rep just flat out refused to assist.

They sell your PHI data to credit reporting agencies. Its a fraud system where they LIE about keeping the lab details confidential. NOTHING IS CONFIDENTIAL. They share this data amongst multiple partner companies. AVOID. what's worst is quest partners with multiple other companies and they sell their data too through a company called examone.

Somehow lose your blood or sample is inaccurate every single time

It has been horrible. My dr lost my labs so I was told to contact quest diagnostics it has been a nightmare ever since. I have tried to email, mail and am now dealing with customer service. I dealt with customer service yesterday as well and was told to call back today. This is ridiculous. I understand it's an old test but this shouldn't be such a nightmare. However, the lady I spoke with today cleared everything up. It was still rude for no one to reply that's why I changed from 1 star to 3.

I always have a great experience, but I always make an appointment. Not much wait time, if you do. The staff are all professional. Treneice is the best. I am a hard stick, and 1 poke is all it takes for the staff.

Sat in waiting room for 45 min. Then found out they had lost the lab orders which had been faxed. The technician was abrupt and rude. She acted rushed and as if I was an inconvenience. She just didn’t have time to see me as a person. Of the orders I carried with me, she said I would have to do one test at home and come back later for all the others. A totally wasted trip and Uber expense.