Quest DiagnosticsReviews of questdiagnostics.com

I called customer service to resolve a billing issue. I waited 20 min to speak with a rep. The rep was unsure as to resolve the issue and put me on hold after aprox. 5 min my call was disconnected. The rep made no attempt to contact me. My second call I waited aprox. 45 min for a rep, this rep was able to resolve the issue in less than 1 min. I expect the 1st rep to have the courtesy to call me back , which never happened

This place its the worst place they can't even keep up with they scheduled they keep going on break also don't think they even qualify to be working at that place please avoid going to this location the is on guy in the place all he does it's walking around in never takes any patiens

Worst service ever! They don’t even have a receptionist to guide you. Mind as well drawing my own blood myself next time!! Medical services can’t be self check in and self check out it’s not Macdonald’s for God’s sakes!! The two stars are too much. Quest deserves0 stars at 590 5th Avenue

I'd give a "0" stars if I could. I completely paid them in full. yet, they sent me to collections even though I had proof that I paid them in full thru my HSA. Seriously, collections for $57.00 that was actually paid. They got their money yet, they apparently wanted more. They really tried to con me after they got paid by saying that they weren't paid even though I had proof and sent it to them. They really should be investigated. If they are scaming this hard when I have proof they were paid. What are they doing to those that don't have the ability to proove. Don't get me wrong, my HSA is just as much as at fault because they don't provide actual proof of confirmation that they actually do pay the bills that we request thru online services. Ive done ripped my HSA a new one for it. Maybe you should too.

6948 university drive it was too hot in this place they should turn ac cooler!!! waiting to be serviced I pray they call me fast since I have an appointment smh

Zero stars!!!!!! For ALL their locations. The customer service for Quest Diagnostics is the worst I have ever seen. Poor their workers are all so overwhelmed. They all wear several hats to cover for everything. There is absolutely nobody to answer phone calls. There is nobody to help when you get there. Everything is online, even if you show up in person. Poor patients have to wait in the waiting room, glue their eyes on the screen, and hope a human will open the door to talk to them. The millionaire owner of Quest will save all the money to take to the grave. Yes! Let people wait for three hours for picking up containers for a stool test, and wait another three hours for dropping it off. Let cancer patients sit there for hours, without food and water for a fasting blood work. You just save more money to take to the grave. Zero Stars!

It felt more like a retail store than a medical laboratory. The agent drawing my blood looked at the online order from my doctor and, without any context, immediately asked, “What credit card will you be using today? Your patient responsibility is $...” It was 6:30 AM, I was fasting, and barely able to process what she was saying. This happened at the Clearwater Countryside branch on McMullen Booth Road. good thing I refused to pay. I just received my insurance claims, and it turns out everything was covered—I owe nothing. It's absurd how things are going these days...

Great experience as usual from the Glendora, CA Quest Diagnostics location. The secret is to make an appointment, then there is little waiting after checking in. The staff is extremely nice and outgoing. Lizette and Mike were very helpful and I didn't feel a thing after telling them I had hardened veins from all the blood donations I have made. They used a thinner needle. Mike has drawn my blood quite a few times in the past. I go to this location for all my blood lab needs. I was using Lab Corp but Quest won me over with their gentle care and customer care.