Quest DiagnosticsReviews of questdiagnostics.com

Unprofessional like you have never seen. Nasty lady at the Seminole location. She Would not give me time to find my Q Code. She is the one with the wart on her nose. Room 4 I had a 1:10 pm appt and they call me in at 130pm. Could not find my code fast enough so this creaton says go sit in the lobby until called back.

Scheduling with Quest in impossible. I tried to schedule online, but the page would not advance to scheduling the date even after several different tries. I then tried to call and schedule and their phone system could not recognize the spelling of my last name and told me to schedule online. There is no email contact information and no one ever answers a phone. How is anyone supposed to schedule an appointment?

For many years I have been using Quest for my lab work but will change after they charged me $131.88 for a CBC test . I called them a few times , send them emails until this week I got in touch with a customer service . She told me my insurance did not cover this test because the doctor instead wrote the wrong code for the test. The customer representative told me to call the insurance company to appeal but since I didn't get the bill until last week I couldn't appeal it because they wouldn't receive all the paper work on time . If Quest would had send me the bill on time I would have appeal it. Not to ruin my credit I paid the amount but I would rather go to other Labs for my blood work. My Quest facility had a great staff but after this incident I won't attend Quest anymore.

I went to Quest Diagnostics at 26908 Detroit Road in Westlake, OH, the morning of February 18, 2025, for some lab work ordered by my University Hospitals neurologist. I had the good fortune to be treated by AJ, a wonderful lab technician who took considerable time to sort through my documentation online and on the phone. My doctor's order could not be located online, so AJ went through the steps of creating a verbal order. AJ spent close to an hour with me to resolve the issue. She was still working on my situation when I left her office. She said that she did not want to take up anymore of my time.

The good news: The wait time was nil. Because the doctor didn't indicate a "diagnosis" for the blood test, the nurse worked with me as I called the Doc's office to clarify. The bad news; The phlebotomist/nurse did a painful, terrible job leaving me with an edema and hematoma in both of my arms since she failed to find my vein in the first attempt. I had a condition that required weekly IVIg infusions for 7 years, so this isn't my first rodeo. Never did a nurse EVER have difficulty finding my vein, and never did they root around while the needle was still in hoping they miraculously tap into them. It's been a week since the blood test and the hematomas are even worse, my left arm is tender to any impact or touch although after 7 days the swelling is now subsiding. Any organization that employs thousands of people regularly always gets a bad one now and then. Still, training also has to be an essential part of it and a phlebotomist should never, ever root around with a needle. Just withdraw and find a different vein. As I write this it's still difficult to rest my forearm on the table as I type.

Do NOT go to the Bayou Biulevard location in Pensacola FL. I have been here waiting on my 10AM APPT for an hour and a half!!! Monday mornings are SO BUSY here and there is only ONE TECH working. TERRIBLE!!!!!!

Home draw for parent. they took my money but no one ever shower. you can't talk to anyone there. if there is ever another place insurance will pay for I'd go there

Quest took my son’s payment information and used it to pay a random account that we don’t know who it belongs to and Quest has no way of tracking the payment what so ever. Apparently once you give your payment information in, if the phone system interrupts it in a way that doesn’t read your account properly. It in no way lets on that it isn’t sending it to your account or billing number. We have been fighting back and forth with them to resolve this mispayment for 4 months now. They say they don’t have the ability to look up where his money went. They keep asking us to jump through hoops that doesn’t exist. If we had a choice, we would never do business with them again but our health care conglomerate uses them instead of an in house lab. If you have a choice, skip them! They are corrupt, crooked, and unlawful.