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1,745 reviews
The world's leader in diagnostic laboratory testing, information, and services. This includes blood tests, healthcare screening tests, gene-based testing and tests performed during patient treatment.
Quest Diagnostics (questdiagnostics.com) has 1,745 customer reviews on Consumer Courier, with an average rating of 1.7 out of 5.
1,745 approved reviews, newest moderated first
Rhonda H.
Posted
Came in for a 7:15 appt. Heard the staff in the back visiting about their holiday and totally ignoring the clients. Very poor customer service. When the tech came he put us in for a9:50 appointment. We were on time for our 7:15 appt. It was just meanness on the tech part. Horrible
f.a.
Posted
Customer service and billing claims department very unprofessional. After charging me way more then my copay of 60.00 they continue to send me bills even after I sent documentation showing I only owe 60.00 which I paid them for. Now Quest sends final notice stating I have not notified them of problem. 8 months of correspondence is disregarded. I wish I could go somewhere else
Ian L.
Posted
The work they do is excellent, but the costumer service(in telephone) is the worse, someone called: Erik, refused to answer any questions, bad manners ,poor attitude. Unhelpful.
Michael F.
Posted
Heartless Company. My family could not get test results for my father for days. It was supposed to only take 48hrs and 4 days later we still had no results. By not having the results my dad could not be diagnosed properly and wound up in the emergency room because of their lack of professionalism.
Andreina V.
Posted
Muy mala atención por parte de Mayrelis rodriguez, grosera y prepotente no debería ser así si está prestando un servicio con pacientes, no lo recomiendo
Won't Be B.
Posted
Why do I need to "make an appointment" on the computer by the front door when the two phlebotomists are standing there gossiping and the waiting room is EMPTY? I asked the tech to send results to my primary care Dr. (in addition to the ordering Dr.) but she said I "didn't ask her early enough". How much earlier should that have been, she was still drawing my blood. A CBC takes HOURS, not WEEKS. The turnaround time is pathetic..shocking, really.
Barbara
Posted
Quest (Stonegate/Lake City, FL) waiting room was "standing room only" for customers with appointments . . . .waiting, waiting, waiting to be called. There were 30-40 customers with 9:00 am, 9:10 am, 9:20 am appointments, by 10:00 am none was called. Waiting, waiting. Clearly, they jammed as many people as possible into each ten-minute time slot - with ten people for the same appointment time. They claimed "multiple phlebotomists", for each time slot, but then claimed "short staffed". There were 30-40 people in waiting room - all but three had an appointment. Use any other lab.
Amelie F.
Posted
I’m beyond frustrated with the way Quest Diagnostics has handled my billing. According to my EOB, I should owe a small amount, but instead, they’ve billed me a much higher amount that makes no sense at all. It feels like they’ve completely screwed me over, and I’m left trying to figure out what went wrong. To anyone considering using Quest Diagnostics, I highly recommend you double-check everything. You might end up with unexpected, inflated bills, and good luck getting them to fix the issue.
