SendLayerReviews of sendlayer.com

Response from SendLayer· Aug 22, 2025

Hi Ilia, We're very sorry that you had a bad experience with our service. Thank you for your honest review. Based on your feedback, we have already improved our spam prevention process and are now only suspending the domain that failed our spam checks. We try to be as thorough as possible and prevent any potential spammers from misusing our system and causing our users' deliveries to suffer. That's why we have anti-spam checks in place. Sometimes there is also a false positive, as it was in your case, and we are very sorry about that. We will continuously improve our service so that we can provide the best solution for our users and prevent spammers from causing delivery issues. We will also prioritize and resolve account suspensions over the weekends, so that such use cases will not happen again for our users. Have a great day Ilia!

Response from SendLayer· Apr 2, 2025

Hi, Max. We’ve reviewed your support ticket to better understand the situation. According to our Acceptable Use Policy (https://sendlayer.com/aup/), you must have an active website associated with the domain that you verify in your SendLayer account. But the domain you've shared with us doesn't match this criteria. This requirement exists to protect your account from spam complaints, as users would not get emails from the actual product domain but would get them from a generic, unrecognizable domain that can be considered spam-like. Kind regards.

Response from SendLayer· Nov 14, 2024

Thank you for your kind words! We're happy to hear our support team provided excellent service. Warm Regards, SendLayer Team!

Response from SendLayer· Aug 28, 2024

Thank you for your feedback! We're glad to know that our support team was able to assist you and that you're happy with our service. If you ever need further help, don't hesitate to get in touch! Warm Regards, SendLayer Team!

Response from SendLayer· May 21, 2024

Thank you for reaching out and apologies for the inconvenience. I was able to track down your ticket in our support system. As mentioned there, we updated your account email address to correct a typo (which caused some delay in communication on the ticket). We also discussed a misunderstanding regarding sending bulk emails instead of transactional emails using SendLayer, so we offered a refund as requested. Since I have not heard back from you in a while, we have closed the ticket but please feel free to respond to the support ticket if you need any assistance. Looking forward to serving you as a customer in the future! Thank you! Dake, Support Manager at SendLayer

Response from SendLayer· Apr 15, 2024

Thank you for sharing your feedback with us. We sincerely apologize for the initial confusion caused by receiving documentation links that were not relevant to your issue. Looking at the timing of your subscription and support ticket replies, the initial set of documentation links were from our newsletter where we shared "getting started" links and tips. Shortly afterward all correspondence was with one of our support team members. Ideally, this confusion should have been clarified during your support ticket. While it's reassuring to know that our support team provided the assistance you needed and guided you to the appropriate documents and videos to resolve your issue, we appreciate the opportunity to learn and grow from your feedback. Should you encounter any further issues or require additional assistance in the future, please don't hesitate to reach out. We're here to help.