Servify is great. It is the actual repair place that needs to hire more techs. The repair claim and scheduling was very easy and fast. The actual repair time was crazy. Especially just for a screen rapair.
Response from Servify· Nov 24, 2023
It's always good to see customers happy! Thank you for the feedback.
JV
John V.
Posted
Restored my phone to new condition !
Restored my phone to new condition !
Response from Servify· Nov 24, 2023
It's always good to see customers happy! Thank you for the feedback.
NE
Nette
Posted
This was the worst experience!
My screen cracked, and I went to file the claim online. The Servify site said i didn't have protection on my device, which is insane because the payment comes out automatically every month. Every time I called, I got a different reason why I was having a problem. First, it was check with Samsung Financing, which I did. They could clearly see all of my payments, as could Samsung Care. 2-3 days was the time frame for the issue to be resolved. After 1 week, I was informed I could send my phone in to be fixed, which would take 10 business days, and there wasn't a guarantee I'd receive a loaner phone, so I didn't do that. I called at least 20 times for updates, because no one reached out as promised. 2 weeks have gone by at this point, and I randomly checked the site.The system error was fixed, but of course, no one let me know. I got my phone fixed the following day. I didn't hear from anyone about the update until a week after getting it fixed. I did not have any issues when the company was Assurion. Servify is terrible. They didn't even offer to cover the cost of repair after this ordeal.
Response from Servify· Nov 24, 2023
We are constantly trying to improve and will thrive to make every effort to make every experience better than the last. Your feedback is duly noted and shared with the relevant team.
CL
Cabrejas Liranza H.
Posted
Good service
Good service
Response from Servify· Nov 23, 2023
Thank you for the feedback
BT
Brown T.
Posted
Awesome experience!!
Ubreakifix was a great experience compared to sending your phone off for repair. They greeted me at the door (great customer service). Explained my options per my insurance (great communication). This was a simple efficient and effective process.
Response from Servify· Nov 23, 2023
Thank you for the feedback. Your words of appreciation are a great source of motivation for us.
PC
Phira C.
Posted
Everything was amazing
Everything was amazing. Very fast service and response. I have raved to so many people about Servify. Thank you so much.
Response from Servify· Nov 23, 2023
Thank you for the feedback. Your words of appreciation are a great source of motivation for us.
WB
Wong B.
Posted
2 weeks to clear up my claim and get it…
2 weeks to clear up my claim and get it to the service center. No compensation for the delay and no communication when the issue was fixed. I had to continually call and find out what was going on.
Once the service center received the the claim it only took them 90 minutes to fix the device and they were great.
Response from Servify· Nov 23, 2023
We are constantly trying to improve and will thrive to make every effort to make every experience better than the last. Your feedback is duly noted and shared with the relevant team.
HL
Hans L.
Posted
Really happy with Samsung Care + service
It was excellent to program to keep the same level of condition of my phone from any unexpected damages. My three-month phone god a severe damage on the main screen by falling object and was replaced with a like brand new product next day of the service request via an overnight service for delivery.
Response from Servify· Nov 23, 2023
Thank you for the feedback. Your words of appreciation are a great source of motivation for us.