ServproReviews of servpro.com

$350 to get an estimate over the phone LOLOLOL GFY.

I had an unimaginably horrible odor in my otherwise gorgeous new home and the ServPro team of Tarrytown / Elmsford were nothing short of a Godsend!!! And when I say this, I mean Tony and his team (Nick, Henry, another Tony, and Jorge) literally perform miracles. I had assumed that the smell, which was apparent in the home upon the initial viewing, would disappear with the former owners when they and their stuff moved out, but it had somehow become deeply entrenched in the home – the air, every nook and cranny, the carpet, the walls, everything. It was horrifying and shocking to realize that the former owners had hired professional cleaners, as every surface seemed to be already sanitized and dust free, yet the overpowering odor persisted to the point where I had to open the windows anytime I was in my new home and couldn’t spend more than 20 minutes in there without uncontrollably gagging and becoming extremely sick. In desperation, I Googled local cleaning specialists and found ServPro, which seemed to offer the most heavy duty cleaning out there (i.e. I wasn’t sure if another normal cleaning service could get the smell out, because the former owners seemed to have cleaned and sanitized everything already). Tony was so friendly, kind, and supportive from the initial phone call we had and at every step of the remediation process. He quickly accommodated my schedule to meet with me and assess the smell, despite seeming to juggle many other appointments at the same time. He not only met my distress with a calm and reassuring manner that put my nerves at ease, but he also quickly drew up a proposal that worked within my budget and involved specialty equipment specific to my situation. I wasn’t sure if the equipment would work, but because Tony worked to get things within my budget, I was able to give it a try and boy am I glad I did. I mean, glad doesn’t even begin to describe the level of relief and joy that I felt with the work that ServPro did for me. The smell is COMPLETELY GONE!!!! I am nearly 100% certain that no amount of cleaning would have ever gotten that smell out and that very specialized equipment was necessary. If you have a horrible situation that normal cleaning has failed to remediate then ServePro is your best bet. Not only will they be friendly and supportive at every step of the process – which is so incredibly helpful when you are dealing with a horrible (I would even say traumatizing) situation – but I am convinced they can fix nearly every situation that normal cleaning can’t. Oh, and they also give free estimates – so you literally have nothing to loose in scheduling a consultation. If you’re in doubt, just call them – you will not regret it.

We were hit by a tornado on November 3 sustaining significant water and structural damage. ServPro came into to stabilize what could be saved. The team were highly professional, timely, and thorough. We deeply appreciate Aaron, Tyler, Jesus, Chase, Luis and Santos for the extra care they gave to us.

ServPro was called to remove water from the carpet at church after baptist pool overflowed. After talking to a serve agent we were told that they could get someone there soon. Mr. Barry Diamond came to survey the damaged carpet and he explained what was to be done. He came prepared to get the job done. Mr. Diamond wasted no time in getting the job started, he did a great job and guaranteed his work. If we ever need ServPro again I personally will ask for Mr. Barry Diamond. His work speaks volumes, and a very respectable employee. Thanks so much for having employees that cares about their work reputation.

Had a house fire in July. The house was a 1 floor home above a garage. The fire was contained in the kitchen but smoke damage throughout the house. Servopro came in for 4 days removed all items and took pictures and gave me a list of the contents which took 2 ½ months. Once I received the list the insurance company stated that the list is incorrect and needed to be put on a blue list. I had to redo the entire list for the insurance company which took probably 40+ hours. After all, said and done the bill for servopro was $10,500.00 I never received an estimate nor would ever imagine that it would cost this much to clean out a home and take pictures (Which I had to redo) All I can say is if you have something like a house fire or something life changing step back for a few days and get your mind right some people and companies will take advantage of you Its sad but true.

corey and his team came to my home to asses and clean up the damage done by a tree. very professional, courteous, and knowledgeable. communication with the company and the team was excellent. i highly recommend serve pro.

My insurance company is apparently paying them for the shoddy work they performed following a major leak and flood from an upstairs apartment. Servpro dropped off several dehumidifiers to dry as much as possible. At least 2 were defective, causing frequent short circuits. When they removed damaged flooring they failed to cover up the surfaces underneath leaving bits of tar tracking everywhere- on unaffected floors, upholstery, and more. I had to plead to get them to come back with protective rosin paper. Even then,then they did not give me enough. They picked up a water damged area rug and told me they would clean and return it. Eventually they did return it, without having successfully cleaned it.

They tried to charge me for a new bathroom vanity without installing one. I caught them before it was too late.