ServproReviews of servpro.com

This company is FANTASTIC!!!!. I called on Wednesday and they were here Thursday. The young man Jerry Ferney was respectful, professional, diligent in completing the clean-up and right on time. I would recommend them to everyone and I put their number in my contacts for future reference. Bravo to Jerry and Servpro. Lawrence Herring

I live in an apartment complex in a basement unit. Louis Janecek and his team came to remove water from a foundation leak that came up into my vents. I could not have asked for better service. They were extremely efficient in removing the water which was hundreds of gallons but identified the problem and documented it thoroughly. They were professional and also personable. Very respectful of my personal belongings and the property in general. I would not hesitate to call them again or recommend to anyone needing their services.

Used them at my work on a commercial building when we had a water leak on the 2nd floor. They were good the first day sucking up the water they could and removing the fallen ceiling tiles. Sent a bunch of people. Told us what we wanted to hear about how they work. Day 2 only 4 people show. We had 3 floors that needed lots of work! Only 2 people worked cutting drywall 2ft from the bottom. Why 2ft? We weren't flooded from the bottom up? The water came from the top down. The WHOLE wall is wet? They refused to do anything else. The other 2 just walked around or sat in their truck. The project manager didn't show up and when I called him to find out what was going on I was told lies. Was also told they wouldn't work over the weekend! We have businesses that can't function until we get this cleaned up! Was told the two walking around were reading the levels on the machines running and moving them as needed. They didn't move ONE machine since they had been there. They were doing nothing! They also didn't show up at 8:30 as I was told. Not till around 11am. They didn't contain the drywall dust when cutting it as I was told they would. They didn't start in the areas we told them were the most important. They also blew the 1st floor electrical box by plugging to many machines into the one side. We are lucky the box didn't catch on fire. They are horrible. No communication between teams. SO many lies. They just wanted to milk the job as long as they could. Oh, they also stole our shovel that I used to scoop up some ceiling tile before they got there. We fired them at 3pm the following day and brought in another company.

The team showed up late and didn’t communicate clearly throughout the process. I felt like I had to chase them for updates. The work was eventually done, but it left me more stressed than relieved. Maybe I just caught them on a bad week, but I expected better.

Hired SERVPRO after a pipe burst. They showed up late, brought enough equipment to dry out the Titanic, and then left it running for days with no update. Yes, the water’s gone, but so is half my sanity and most of the baseboards. I don't think Imma use their services again.

First off when you hire day labor workers or immigrant workers and you don't provide a port a pottie so their not missing on the side of house while they work shows the mentality of this company. But then to have them handling asbestos and lead materials that they have no knowledge of yet alone been trained or giving proper protective equipment. These people are scum bag crooks and will Steal your things and your personal identity any chance they can get. I walked into their office one day on daisy no one at desk so I walk around to find worker going thru a box of someone's stuff not taking inventory just going thru it when she seen me shock and guilt covered her face until she finally remembered to do her job and answer some questions. Also during this time the property they were working at got broken into at 1pm broad daylight I pull up they looked like workers because in the short time I'd seen like 10 different workers that they hired probably Home Depot . Look I could go on there is so much wrong with company. This company straight up is scandalous and will have friends break into your place while they're going thru your stuff at their storage. And I haven't even got to the way they will for sure do you dirty on actual work and billing. This is the only company I've ever seen a review that they are Intimidating. But I don't doubt it when your a skum bag in the way you do business and care less about your workers that you exploit immigrants . You need your ass kicked . A couple of times

Horrible experience! I was stuck having to deal with them after my apartment chose them to do some work after a small water leak. They didn't understand the problem, put in equipment that was inappropriate and were rude to me as a resident when I asked a question. The crew doing the work had limited (at best) English. The worst part of all was the horrible communication and follow-through! There was not one time that they did what they said they would do when they said they would do it! I usually like to patronize local owned small business, the total rude, disrespectful and condescending way the representative treated me throughout our project makes Servepro an exception to my rule!

I called them to do a small job to replace part of my ceiling. It seems that the job was too small for them because they kept trying to find excuses not to do the work. They finally wound up saying that I would need to get an asbestos report before they would even start any work on it. I hung up on them. I will never call them again for any reason.