ServproReviews of servpro.com

Absolutely horrible drivers in the Chester, VA area. Cutting people off within inches of causing car accidents, doing 60+ in a 45. Absolutely zero care for others well being. Obviously safety is a joke at this establishment.

I was offered Servpro from my insurance company to repair my garage from fire and water damage back in June 2025. It is Sept. 2025 and the reconstruction is still not completed. Granted some of the early issues were from my insurance company for lack of communication on their part. Since that was rectified, the issues are solely with Servpro and its vendors. I've been monitoring the progress from home surveillance and vendors are not showing up when they claim to have been working. I've voiced my complaint with Servpro and I am still awaiting to have my garage repaired. I will be posting the process on social media platforms so that customers can review for themselves before choosing this company. Let's see how long this takes to get finished.

Well I requested them to fix the mold and repair the damage. They want money of front to come out. They removed the damage from the mold and then I asked when they were going to fix it and file with insurance but they never called attempted to communicate and all they do is send threating emails that end up in your spam email due to attachments. VERY POOR CUSTOMER SERVICE AND THEY DO NOT TREAT CUSTOMERS WITH ANY RESPECT. AVOID IF YOU CAN

Very fast service with cleanup and demolition of a flooded basement. The rebuild process is another story. First of all I want to give a shout out to the workers who put the basement back together: Bill, Ron, Jacob. Darren, and Shane. They did an amazing job. Now the bad. Billing descrepencies, billing me for work I completed, not servpro. But the most frustrating thing was the extremely POOR communcation from the project manager. This might have been his very first job. If that's true servpro pick a job too big for this guy. I did more of the project managing than he did. Also very hard to get a hold of. Didn't return call or texts. Even spoke with servpro management mid project but nothing changed. I expected servpro to contact me after the project completed to see how it went or if I was satisfied. They never did, maybe they already knew!

After a wicked storm they sent 5 trucks and 5 men and a woman as soon as they could which was a day later but other companies were 2-3 days later. Our entire finished basement was covered in sewage. They were at our home for 8 days in blistering heat gutting everything down past sub floors and drywall. They were a polite and hard working crew. My neighbors had them a few years back and could not say enough of their mitigation and repairs. The team we had was Huron & East Seneca Ohio

We had a leak that went into my daughter's bedroom. Jason was our technician. He was very thorough and did a fantastic job. He made sure all my questions were answered, and he met our expectations.

Where do I start. what a nightmare. had a space heater fire. Servpro tried to charge for work they never did. Had to get a detail 22 page Invoice from my Insurance Company. WOW. Crazy. Had to call them out on it. Have a lot of pics to back it up. They lowered the price after they were caught.

I cannot stress enough how incredible of a company Servpro is. We had a house fire last June which was devastating but the positive aspect was how professional, efficient and friendly the staff of Servpro were. Jessica and Chris arrived and quickly were able to make us feel more relaxed as they explained what their process was. They did all they promised in a very timely manner. 10 months later when they delivered all our contents (which I was stressed about) I was amazed at the condition. Many items looked better after they did their magic. I cannot say the same about State Farm but I am happy to completely refer Servpro to any person who has the unfortunate situation to need their services.