SetraHostReviews of setrahost.com

My support ticket was closed due to "inactivity". I sent a message after not hearing from them for 2 days and was told they were working on it. After a week they mark it complete and close it due to "inactivity". I don't call this customer service. I call this being ignored. My issue hasn't been resolved and because you have done nothing about it for a week you close the ticket. No wonder you don't take phone calls!!

Hoping this 1 star review will get someone to actually respond to me. Started so well on 21 August. Last heard from them on 01 Sept. Now 11 Sept with no response.

Don't trust them. They are not around even when all of their servers go down. No communication, no support, no live websites. It's like the company was ran by a single guy who sometimes bothered to show up to work and sometimes didn't feel like it. Check out their social media channels to see... It happened to me twice here and I should have left the first time round but I trusted they'll improve. They didn't. If you really want to use their services, please keep a backup somewhere else as you'll need it more often than you think.

The worst customer service ever Pros - their prices are not the most expensive out there Cons - it took about 48 hours for me to access my emails. After that marathon saga, I took a couple of days to do other things. When I tried to view a page on my website, it took forever and didn't load. My dashboard took over 30 seconds to load. Setra Host promised super fast loading - FAIL. I tried to use live support on their website but the live support page did not load on my device. I sent them a DM on twitter and it took about 15 hours for them to reply. The reply was I should send them an email or support ticket that that's how they offer 24/7 support. Setra Host promised 24/7 support - FAIL I've sent them several emails, multiple twitter DMs and public tweets. All I got was they do not offer support on twitter. However, they refused to reply to my emails after more than 24 hours. The same thing with the support ticket that was submitted. If you need good support at a time and mode that is convenient to you, stay away from Setra Host. Setra Host doesn't even offer telephone support either

- EDIT - I thought I got lucky finding a good host when I first came to SetraHost. I was wrong; after a few months they evidently stopped caring about the services they were providing. I had many issues with payments, and wasn't even able to log in for about 2 months. It took them a ridiculous amount of time - 2 weeks or so - to get back to me once I finally logged in. And then they wouldn't remove the suspension I had for not paying even though I explained that I hadn't been able to log in for a good amount of time. Due to not being able to access my cPanel because of the suspension, I ultimately lost many many files from my previous website and had to begin development from scratch. I'm now using HostingUK.net and they're awesome - give them a go instead. Cheap, reliable, and a REAL company. --- For a good period of time, I was using Viewen to host my website. It was very reliable and I thought it was great because it's free and uptime was very good. However, after using their services for a long time (a couple years), my website was blocked for no apparent reason and I was no longer able to host it there. The support services there are pretty bad too, so I could never get a real response. Out of frustration, I posted the following on Twitter: "When my host stops being a lazy butt (had to substitute that word for TrustPilot) we'll have (my website domain) working fully. As of now it just takes you to the GDU website." Within an hour, SetraHost replied to me saying to let them know if they could be of help. I took the opportunity to DM them, and with a short conversation with them and a little bit of research, I decided to give them a chance. Not gonna lie, I was a little sceptical at first since they were so small, but I guess all companies have to start somewhere. I switched to them and I have not regretted it since. I've had completely zero downtime in the 2 months I've been with them and any time I've needed any assistance they've been there. I recently submitted a support ticket and one of their staff had replied just over 15 minutes later, which is not long at all, and the issue was resolved there and then. Best of all they're cheap. I'm a college student and I don't have a job so you can imagine how small my budget is. I'm paying only $9 a month and the benefits I get are well worth it - and that's their most expensive plan too... If you're looking for a host or switching to a new one, SetraHost is the way to go. I feel like I owed them this review for all the help they've given me so I tried to give as much detail as possible.