Jay M.
Posted
IT WAS (2024 follow-up review) 4 months in and STILL the best decision I've made.
EDIT: 02/29/2024 What had been a great experience has not tanked. Reliability issue, downtimes in the evening (even though they don't last long) and the absence of customer support. As mentioned on Reddit and other places I'm not beginning to think it's 1 guy with 1 server. Since I signed up, I ONLY get replies from Damon. Now when you open a support ticket, they go unanswered or even read for 3 DAYS. I was just following up on a ticket, hence the feeling to edit my review. ORIGINAL REVIEW: 03/13/2023 It has now been a full 4 months since switching from HostGator over to SetraHost. Saying this is the best move I've made would be an understatement. My main goal was finding a non-EIG owned hosting company. SetraHost reached out via twitter after complaining about HostGator. I'm currently hosting between 6-9 WordPress sites with SetraHost and so far I'm very happy. I was not too sure about switching over primarily because they do not have a support phone number you can call in but just a portal to submit tickets, a support email or chat feature. There was an extended downtime for 1 day (about a total of 3 hours) but beside that no hiccups. I am stumped as it appears the same person Damon, hello Damon is the only person handling all my support tickets. Who knows, maybe behind the curtain it's Damon trying to build a new company and host provider and so far he's doing a great job. I had considered going with nixihost which has great reviews and is actually located in the same city I am. The decision to go with SetraHost was based on most other host having inode limits for cPanel accounts. Mine is over 300,000 for all my hosted content so a more expensive dedicated plan is required with most other providers but SetraHost has no inode limit.
Response from SetraHost· Mar 6, 2024
It saddens me to hear we missed the mark with support. I really appreciate your feedback though as we take this to heart and use it to improve and be the best we can be. In reference to downtime, we haven't had any network issues or any downtime on the server you're on so it sounds like this may be a firewall issue blocking your access. I'd suggest reaching out to support on this matter so we can look into this further and find the exact cause on your end as you should not be experiencing any downtime, even for minutes as the server you're on has had 100% uptime for months. I can ensure we're not 1 guy with 1 server. We actually have servers located in various locations and continue to expand to other locations. While we do have a small team behind us, as we grow, we have been growing our staff as well to ensure all support tickets can be taken care on a quick manner. I again apologize sincerely for missing the mark on this support request and hope we can work to make this a 5 star experience again. Thank you for choosing us as your hosting provider, Jay.