SupportwaveReviews of supportwave.com

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4.8

Excellent

205 reviews

Supportwave4.8

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About Supportwave

Supportwave connects businesses to verified IT Support specialists for remote and on-site IT requirements. Get connected to over 3,000 skills instantly or chat to our technical team about permanent resources to augment into your workforce.

Supportwave (supportwave.com) has 205 customer reviews on Consumer Courier, with an average rating of 4.8 out of 5.

Also known as: supportwave.com
Website: supportwave.com
Category: Repair & Services
Listed on Consumer Courier: 2026

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
The company replied to 100% of reviews.
Most recent review: January 2024.

How we calculate scores

Supportwave reviews

205 approved reviews, newest moderated first

J M.
Posted May 23, 2023
reckless service ramping up charges
The nerd made updates without checking on my system or asking me about backups, causing more of his work to fix his mistake. Instead of charging me for the time it took him to sort my problem only as he told me (which at the end wasn't sorted), he charged me for the whole time. It cost me 6 times more!
Response from Supportwave· May 25, 2023
Hi there, we are sorry to hear you had this experience. Please can you email [email protected] and we will look into this ASAP. Kind regards, Caitlin
Nigel K.
Posted May 17, 2023
I was fortunate to get Hussein
I was fortunate to get Hussein From the very beginning he was both professional and kind and listened and knew what to then do. I mistakenly had placed a folder which I had been working on for months in error in the bin if my Mac and then had emptied the bin! Hussein was able to more or less recover all the lost files
Response from Supportwave· May 18, 2023
Hi Nigel, thank you for taking the time to leave a review. Brilliant news that Hussein was able to recover your lost files, we are here for you whenever you need us. Keep Well, NerdApp
Shan W.
Posted May 13, 2023
Computer working as I need to now
Computer working as I need to now
Response from Supportwave· May 15, 2023
Hi Shan, thank you so much for your review. We are here for you whenever you need us.
Chris B.
Posted May 9, 2023
Very quick and efficient.
Very quick and efficient.
Response from Supportwave· May 10, 2023
Hi Chris, thank you so much for the feedback. We appreciate it and are here for you whenever you need us.
Mr H.
Posted Apr 25, 2023
Great experience.
Great experience.
Response from Supportwave· May 2, 2023
Thank you for your review! We appreciate it
Jacob L.
Posted Apr 21, 2023
They did what the laptop manufacturers claimed couldn't be done
My laptop was going mad, fans super loud and the laptop had become painfully slow, i had contacted HP support and despite the fact it was in warranty they could not help me. A small fee and 25 minutes help from NerdApp and my laptop is working as good as new. I am generally paranoid but was not concerned in the slightest about my cyber safety, they are very professional and legitimate.
Response from Supportwave· Apr 22, 2023
Hi Jacob, thank you so much for your feedback. We are thrilled a Nerd got you up and running in no time. We are here for you whenever you need us. Keep well, The NerdApp Team
James
Posted Apr 20, 2023
Easy booking and great tech experience!
Easy booking and great tech experience!
Response from Supportwave· Apr 21, 2023
Hi James, thank you so much for leaving a review! We are thrilled you had a seamless experience and we are here for you whenever you need us. Keep well, NerdApp Team
Dany B.
Posted Apr 11, 2023
Unprofessional and discriminatory
Rife with discrimination and devoid of accountability, these individuals are utterly unwilling to shoulder any responsibility towards technicians, while demanding unwavering commitment from them. Such blatant double standards are despicable and reek of hypocrisy.
Response from Supportwave· Apr 12, 2023
Hi Daniel. Unfortunately, we do not allow technicians to operate outside of the country they select when they onboard their account, unless the techs provide documentation which prove they have the rights to work in that country. It was flagged by our team that you were operating outside of the US, therefor, we could no longer allow you to work on our platform. We strive to have local Nerds helping customers. Please feel free to reach out when are you are able to provide the relevant documents or keep an eye out for when we are live in your location.

SupportwaveReviews of supportwave.com

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Supportwave reviews

reckless service ramping up charges

I was fortunate to get Hussein

Computer working as I need to now

Very quick and efficient.

Great experience.

They did what the laptop manufacturers claimed couldn't be done

Easy booking and great tech experience!

Unprofessional and discriminatory

About Supportwave

About these reviews

More in Repair & Services

OneClick Technologies LLC

Big Sky Recycling

Tim's Toasters

Call Louder LLC

Supportwave reviews

reckless service ramping up charges

I was fortunate to get Hussein

Computer working as I need to now

Very quick and efficient.

Great experience.

They did what the laptop manufacturers claimed couldn't be done

Easy booking and great tech experience!

Unprofessional and discriminatory