Excellent
205 reviews
SupportwaveSupportwave connects businesses to verified IT Support specialists for remote and on-site IT requirements. Get connected to over 3,000 skills instantly or chat to our technical team about permanent resources to augment into your workforce.
Supportwave (supportwave.com) has 205 customer reviews on Consumer Courier, with an average rating of 4.8 out of 5.
205 approved reviews, newest moderated first
P F.
Posted
Great from start to finish issues all resolved
Response from Supportwave· Apr 11, 2023
Hi there, thank you so much for taking the time to leave a review. we appreciate it. Keep Well, The NerdApp Team
Imgreenry L.
Posted
Complete scam! After you pay for services not rendered…. Once they get your account information they will continue to deduct 24-30 dollars every 1-2 days. Complete scam
Response from Supportwave· Apr 7, 2023
Hello, we are very sorry to hear about this. We think you may be referring to another company, please could you provide more info to [email protected] so we can get to the bottom of it? Kind Regards, Kelvin
Gina Rose W.
Posted
Outstanding customer service.
Response from Supportwave· Apr 14, 2023
Hi Gina, thanks so much for taking the time to leave a review. We appreciate it.
Kerry C.
Posted
Knowledgeable and patient
Response from Supportwave· Mar 24, 2023
Hi Kerry, thanks so much for taking the time to leave a review. We appreciate it. We are here whenever you need us.
JUlia
Posted
Adam helped me to hook up 2 monitors that I was having trouble with. He was so helpful and very patient but we (he) resolved the issue quickly. Thank you
Response from Supportwave· Mar 13, 2023
Hi Julia, thank you so much for taking the time to leave a review. We appreciate it! Keep well, Caitlin
Catherine D.
Posted
The nerdapp professional came quickly and was very sensible, polite and seemed well informed. However, it was not possible to fix the problem we had (connecting a printer to a laptop) and it has ended up being extremely expensive for no actual fix. I appreciate not everything can be fixed but just worth thinking about the value and cost/benefit before committing to the £129 deposit and maybe check before staying longer if it is looking bleak as paying nearly £200 for no fix was quite hard to swallow
Response from Supportwave· Mar 2, 2023
Hi Catherine. Thank your you feedback. We are sorry to hear that a Nerd was unable to resolve the issue. We have allocated 15 min free credit to your account should you run into any tech problems in the future. Have a great day, Caitlin
Esty M.
Posted
The current management system appears to lack adequate provisions for fair evaluation and resolution of customer reviews. The platform prioritises exclusively 5-star ratings, creating a situation where lower-rated technicians are at disadvantage. In addition, attempts to appeal negative reviews are met with evasive responses that fail to address the concern in question. These issues as well as others suggest there may be room for improvement in the platform's customer review and feedback processes.
Molly C.
Posted
Volkan S. went above and beyond and was really kind and helpful!
Response from Supportwave· Feb 27, 2023
Hi Molly, than you for taking the time to leave a review! Did you know, that you can add Volkan to your ' favourites' and book him directly next time. Have a great day, Caitlin
