The Backyard OutletReviews of thebackyardoutlet.com

Response from The Backyard Outlet· Aug 30, 2024

Thank you for taking the time to leave a review on AqualifeOutlet.com. I suspect you mean to a manual created model by model, instead of all models in one manual; since the function of each model is relatively the same, the manufacturer tries to make it as simple as possible (though I understand not wanting to filter through unnecessary data!). We’re so grateful for your feedback & hope to work with you again soon!

Response from The Backyard Outlet· Aug 12, 2024

Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!

Response from The Backyard Outlet· Aug 2, 2024

Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!

Response from The Backyard Outlet· Aug 2, 2024

Thank you so much for your order & review of AquaLifeOutlet.com! We’re delighted to serve you & glad everything’s working out great!

Response from The Backyard Outlet· Jul 16, 2024

Hello, Alicia...I am sorry to hear the issues you are having with your spa. We have only received one notice of your spa having a leak, and we sent you the details to talk with the manufacturer about resolving the issue. Since then, we have not heard anything back from you, including any response to the troubleshooting tips we provided in that message. We are well past any ability for the 30 satisfaction guarantee, but we are glad to help you coordinate with the manufacturer, if needed. Obviously, we will reach out to them and see what has been done already; and, we would love to hear your understanding of the situation, as of now. I have never seen Strong Spas not stand behind their spa. They will not refund at all. If they deem the tub is not repairable, they will replace it with a new tub. Otherwise, they will send a tech to accomplish any repairs. The only issues I have seen with this is when the customer does not cooperate with them or the techs. Back in February, we could have talked about the satisfaction guarantee, but we are still glad to help with the manufacturer, if desired. Please update us and let us know if we can help. The AqualifeOutlet.com Team

Response from The Backyard Outlet· Jul 3, 2024

Thank you so much for your order & review of OhanaSpasOutlet.com! We’re delighted to have you as our customer & glad everything’s working out great!

Response from The Backyard Outlet· Jun 20, 2024

I am sorry to hear about the issues you are having with your new spa. The manual walks through the need to tighten the PVC unions before filling, as they can loosen during shipping. It is a couple of threaded fittings that often just need a little tightening. The blower vent might be made to shoot out a little stream of water to relieve pressure, but the manufacturer should be able to identify if that is the case. Air in the lines might impact jet pressure on specific jets (look at air locks in manual). If these end up being the issues, they are all setup issues based on how you fill it and the first time setup steps. Let us know how things progress and give us a call if you don't get the help needed from the manufacturer! Thanks, AquaLifeOutlet.com

Response from The Backyard Outlet· Jun 20, 2024

We’re so happy to hear that you had a great experience with us & that your new hot tub is meeting your expectations! We look forward to working with you again for any of your spa needs. Thank you, OhanaSpasOutlet.com