TSheetsReviews of tsheets.com

I signed up and have been using T-Sheets for years. After thy were bought by Intuit I would NOT EVER RECOMMEND THEM TO ANYONE! They have poor customer service and its getting worse by the day. Their integration is being done on the backs of their clients. For example, Today I was NOT able to use my account. I had to call and wait for someone to get on the phone and they had to send a new invitation for me to be able to use the system I have used for years! You might be thinking, what about the employees....Yes, they all got screwed up too! So now w3e have to contact the employees and let them know that the timekeeping system, is screwed up and they need to resign up to use it, even though they have been using it for years,

T-Sheets was a good program until purchased by Intuit. Have been using for years with 50+ employees and all worked fine until Intuit took over. Their support is terrible, they have no answers. We have no choice but to switch and may get away from QuickBooks/Intuit as well.

I have had TSheets for 3 years. It all went south when intuit bought them out. I have a employee that hasn't been able to clock in for 6 months, support said it was his phone, so I finally got tired of clocking him in manually and bought him a phone. It still will not clock him in. After 2 hours on the phone with support I still cannot log him in. The support is a joke. They literally had me do the same thing for 2 hours. When I asked if they were doing something on their end between my attempts to enter the same log in information, the answer was, No, but I'm trying to figure it out. Another 2 hours wasted!!! Im going to look for a good time clock app!!!

Their platform has a lot of technical bugs. This week alone, I have spent over 4 hours with support trying to diagnose why employees keep getting clocked out automatically. They have yet to figure it out. On top of that, phantom time off appears that cannot be edited or deleted from any screen. Support has no clue. They are atrocious.

Intuit ruined it. TSheets was great before Intuit bought them. Now it is terrible. I have a small business with about 20 employees. We have had log in problems, location problems and there is no longer any customer support. It is impossible to contact anyone about a problem by phone, email or chat. They now direct you to a help community or a chat bot, which is not helpful at all. I am canceling my subscription and switching to something else, which is a hassle. DON'T SIGN UP FOR TSHEETS.

Before Intuit purchased Tsheets it was the best service I have ever used, bar none. Great platform & fantastic customer service. Since the buy out by Intuit (Quicken) the service has gone precipitously down hill. There are frequent serious glitches that make time entry difficult or impossible and to make matters much worse, the customer service, once the best out there, is terrible!!!!! Hour+ waits on hold and if you use the call back option it takes sometimes 12+ hours. Meanwhile your guys cant enter time. And then you get people who simply dont know the platform. I dont know if Intuit just fired all of the customer service folks or promoted them to mangers but nobody knows how to solve problems. It is a huge disappointment. I am dependent on this service so I will have to stick it out for now but I would recommend not to use it if you are considering.

I wish I could give less than a star. This is a company that doesn't care about you, and will rape you from your money, and just spits on you. They COULD NOT CARE LESS ABOUT YOU. If you sign up, you are a dumb ###

Tsheets worked great before QuickBooks took over - app drops out often- always have to fix time - and if you call for support you’ll be on hold for at least 20 min, before they answer and say it’s a system problem