UblinsReviews of ublins.com

Response from Ublins· May 3, 2025

Dear Rosa, Thank you for posting this review and bringing this issue to our attention. Concerning this issue, could you please email photo of your prescription paper to our customer service department([email protected])for checking first? Because customers often fill in the wrong prescription. If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience. Once locate the issue, we will know how to do next. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Waiting for your early reply.

Response from Ublins· Apr 30, 2025

Dear Soncirae, Thank you for posting this review. As soon as we received your order, we immediately processed it. Production times for prescription lenses can vary from 2–7 business days depending on the intricacy of the prescription and the type of lens required. It took about 5 business days to customize your lenses. As soon as we finished processing, we shipped it out; it took about 7 business days for shipping. If you need faster shipping, please select business express, it will take only 3-5 business days for delivery. We apologize for any inconvenience caused by the delay in receiving your order. We will pay more attention to this issue and make improvements to ensure faster processing times for orders in the future. We sincerely appreciate your support and trust. Any question, please feel free to contact our customer service department([email protected]).