Excellent
9,926 reviews
WellBeforeWellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
9,926 approved reviews, newest moderated first
Yolanda R.
Posted
Well before masks gives better protections than other regular KN95 masks,easy to adjust and comfortable to wear .
Response from WellBefore· May 9, 2024
Hi Yolanda! Thank you for your review! We're so happy to hear you love the KN95 masks and find them comfortable and easy to wear. Your review definitely made our day!
Sara
Posted
We loved the KN95 Individually Wrapped masks in Black, until all of a sudden, WellBefore stopped making them with high quality black interior and exterior fabric. The last several orders have a cheap white fabric lining that shreds very easily and tickles your nose and face because of the poor quality. When I reached out to WellBefore about the issue, they demanded photos via email in 24 hours or they would ignore my concerns. So poor customer service for a customer who has ordered from them for years, too. All in all, we decided to no longer spend our money with WellBefore due to lack of quality control for the products and abysmal customer service.
Response from WellBefore· May 9, 2024
Hi Sara! Thanks for your feedback. These messages are meant to remind our customers of their pending case when we there has been no response since the last exchange. However, replying to the automatic email will reconnect you with a Wellness Advisor and open your case right away! Your experience is truly important to us and are sorry if the automatic messages were confusing. To learn more about your experience, one of our team members will be reaching out to you via email! Stay tuned for our email soon.
Eileen M.
Posted
Easy to follow wit clear directionals. Thank you
Response from WellBefore· May 7, 2024
It's our pleasure to help Eileen! Thank you for trusting us with your need for medical supplies. We know how important these are for our customers so we always aim to provide a timely and reliable service you can always trust. Thanks again and have a wonderful day!
Lex
Posted
The masks all smells like pure chemicals. Almost like paint stripper. That can’t be good to be breathing in. Yuck. I had to open them and let them sit out for a few days in order for it to be tolerable enough to wear.
Response from WellBefore· May 6, 2024
Hey Lex! We're truly sorry to hear about the scent experienced and we completely understand your concern. Please rest assured this is nothing related to chemicals or paints. Though this scent should fade after airing the masks for 15 minutes, if the scent prevails we strongly suggest contacting our Customer Service team for assistance. One of our team members will be reaching out to find out more details of your experience. Thanks again for sharing your experience and see you soon. Warmly,
customer
Posted
Great quality and service.
Response from WellBefore· May 6, 2024
Hi! Thank you for your kind words, we are happy to hear you like the quality and service. Warmly,
charles S.
Posted
Great masks. Wish they had some more black mask options
Response from WellBefore· May 6, 2024
Thank you so much for your kind words, C! We are constantly striving to provide a variety of choices for our customers and we appreciate your feedback about wanting more black options. In the meantime, please feel free to explore our KN95 options available in black or contact our team of Wellness Advisors through any of our platforms such as chat, text, email, or call! We'll be happy to help. Hope to hear from you soon! Warmly,
john M.
Posted
Quick and painless for my needed supplies.
Response from WellBefore· May 1, 2024
Thank you for choosing us, J! We always have our customers in mind and love to hear that ordering is quick and easy, ensuring you get the supplies you need without hassle. We appreciate your business and hope to hear from you soon. Warmly,
Rosemary E.
Posted
It is a great product and affordable.
Response from WellBefore· Apr 30, 2024
Hi Rosemary! We're delighted to hear the product met your expectations this has made our day. Warmly,
