WellBeforeReviews of wellbefore.com

The person who helped me over the phone when I first called went above & beyond to answer my questions. When I realized the mask was too big & the return deadline had passed I was told they would still issue a refund & I did not have to return the mask. Great customer service!!!

Horrible quality and fit in the recent batches; very uncomfortable

Excellent face mask still using post pandemic when needed and during high outbreaks. Found great fit to face in the kn95 3d mask. It's the only mask I use now when needed. Also nice to have when someone else in house is sick.

WellBefore has phenomenal customer service and I am blown away! When I order personal items like masks, I expect to take a risk that it won’t fit properly and I’ll just try again until I find the right fit. WellBefore doesn’t share this expectation and was over the top helpful in ensuring I have PPE that meets my needs. That 5 star service! I’ve tried two masks as of today. One is my new go to (this one: WellBefore N95 Medical Respirator Mask) and the other wasn’t quite the right fit for my face. The mask itself was great and fit is a very personal thing. I then discovered the sample pack I probably should have ordered first anyway. That was absolutely my mistake but WellBefore went way out of their way to make sure I was happy with my masks! This is 100% my new PPE provider from this point on.

Let's consider the litany of issues here. After one order, I started to notice that the metal nosepieces on some of the masks were completely out of place, rendering them useless. So I contacted WellBefore, and you said you could do nothing since the order had been weeks before. Think about the logic: If I don't determine that all of the masks in my order are intact immediately, then I am out of luck? I'm supposed to examine every single individually-wrapped mask the moment they all arrive? How am I supposed to do this if they are individually wrapped? It's simply not possible without unwrapping. So your logic is insulting, and you are unwilling to take responsibility for your own product failings by offering ridiculous and implausible excuses. Here's another example: You send an email claiming my order has shipped, and you provide a tracking link. But the tracking link doesn't track the order. It merely allows me to input the numbers to track the order. But your email did not include any tracking numbers. So it's totally useless. Just a few examples. You need to ask yourselves whether this kind of amateurish incompetence and refusal to take responsibility when your products fail really speak well of you. In between this aggravating lapses and the insulting responses, it's almost as if you want to lose customers.

I had an initial concern about a purchase for which a Wellbefore customer service representative gave me a call in a timely manner, and he was very professional, supportive, in fact he was excellently prepared. He answered every question and was patient, understanding and completely kind. This company has trained their support team to be impeccable in customer service. Thank you, Valerie Leeds Order #980493

Excellent product and excellent service! Really liked the individually wrapped masks. They arrived when expected and well packaged. Will continue to order as needed!

Excellent service, especially auto reorder.