AC
Posted
Excellent customer service & high quality KF94 masks
I got the "KF94-style" KN95 masks, and they are so much easier to breathe in with this design. The masks themselves are well-made and seem very protective, and material does not stick to my nose and mouth at all when breathing in and out. I still wouldn't wear it for strenuous cardio, but honestly no well-fitting mask is breathable enough for cardio anyway. This mask fits well on my small face and I didn't even need to buy the adjustable ear loops version. Love their comprehensive mask sizing charts as well, as it prevents wasted returns. Only complaint is that I wish the ear loop straps were thinner. My ears are small already, and I could see the thick straps irritating my ears if I wear it for a long period of time (e.g. on a flight). Customer service is also above and beyond. They called me to thank me for my order and were very genuine. Support also responded directly to my review and said they'd take my feedback into consideration. Best customer service I've ever experienced for any company.
Response from WellBefore· Jan 15, 2024
Dear AC, Thank you so much for your amazing 5-star review! We're thrilled to hear you love the KF94-style KN95 masks and appreciate your kind words about their breathability, comfort, and fit. We're especially happy you found our sizing charts helpful. Your feedback about the adjustable ear loops is truly appreciated. We understand your concern and are always looking for ways to improve our products. We're committed to providing you with the best possible experience, so please don't hesitate to reach out if you have any further questions or feedback. Hope you'll continue to choose our products and we look forward to seeing you back soon. Warmly,