WellBeforeReviews of wellbefore.com

2250 Morgan Parkway Suite #100, Farmers Branch, Texas

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4.7

Excellent

9,926 reviews

WellBefore4.7

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About WellBefore

WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.

WellBefore (wellbefore.com) has 9,926 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.

Also known as: wellbefore.com
Website: wellbefore.com
Category: Health Equipment
Location: Farmers Branch, Texas
Listed on Consumer Courier: 2026

About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
The score is the plain average of the published reviews on this page.
The company replied to 98% of reviews.
Most recent review: October 2026.

How we calculate scores

WellBefore reviews

9,926 approved reviews, newest moderated first

Daylen S.
Posted Dec 30, 2023
Excellent quality
Excellent quality, various options of masks, and the best customer service team!
Response from WellBefore· Dec 30, 2023
Hi there! Thank you so much for the kind review, we are always happy to help! Happy Holidays!
AD
Posted Dec 30, 2023
Great customer service
Great customer service, thank you!
Response from WellBefore· Dec 30, 2023
Hi there! We're delighted to hear that you had a positive experience with our customer service. Your satisfaction is our top priority, and we appreciate you taking the time to share your feedback. Happy Holiday Season!
RICHARD
Posted Dec 30, 2023
Great experence over the past three…
Great experence over the past three years. Mask's alway in stock and deliveried promply.
Response from WellBefore· Dec 30, 2023
Hi Richard, We're thrilled you've had a great experience over the past years! Thanks for your loyalty and being a part of our Wellbefore family. Your support means a lot to us!
PB
Posted Dec 28, 2023
Great Partner but needs to maintain quality
Wellbefore has been a go-to partner for our family since 2020. Two of our family members found that their KN95 masks fit them best after trying many other brands. From the beginning, they offered high-quality masks with adjustable ear straps and nose foam to ensure a comfortable fit. As time went on, they began offering newer styles like 3D style and varied sizing which helped the fit for petite family members. The only problem now is that they are constantly changing things. The inside of the original mask now has a “soft inside” which tickles your face/nose within minutes of wearing it. I thought my family member was being dramatic until I tried it. It feels like a couple of dog hairs are stuck in your mask - really irritating! When I inquired, it sounded like they didn’t have control over their suppliers choice of the inside material but it’s a no-go for us now.
Response from WellBefore· Dec 28, 2023
Hi PB, Thanks for sharing your thoughts. We are deeply sorry to read that the new layer did not match your expectations! The new layer is to help with breathability and filtration which increase their filtration efficiency. If you have any further inquiries, please do not hesitate to contact us through email, SMS, live chat, or over the phone. We will be more than pleased to assist you. Kindly,
Ann M.
Posted Dec 28, 2023
Favorite masks
Recent order seemed to be lost in transit, so they sent another. These are our favorite masks. Thank you!
Response from WellBefore· Dec 28, 2023
Dear Ann, Thank you for your kind review! We are always happy to assist. Happy Holiday Season!
Elizabeth from New Y.
Posted Dec 28, 2023
Before has been a staple of…
Well Before masks, have been a staple of reassurance of health, safety, and protection for our family for 3 years, now! Trust Worthiness, and Quality Assurance, is a rare commodity to find! And these VALUES, unfortunately, are becoming Extinct! 'WELL BEFORE!!!', stay on course, and don't compromise! Thank you!
Response from WellBefore· Dec 28, 2023
Dear Elizabeth, Thank you so much for your wonderful review! We're so glad that our masks have been a source of reassurance and protection for your family for the past 3 years. Your words about trustworthiness and quality mean the world to us, and we're committed to staying true to those values. We'll keep working hard to bring you the best possible products and service. Thanks again for choosing us! Sincerely,
Customer
Posted Dec 27, 2023
Amazing customer service - thanks, Camila!
I purchased some Premium 3D PRO KN95 masks that ended up being a size too small. I initially just wanted to send unopened masks back to Wellbefore so they would not go to waste. Camila was so kind and so fast in processing my request and actually ended up sending me free replacements of the next size up. I am blown away by the speed and efficiency of the customer service (and I like the masks, too)! Will purchase again from Wellbefore.
Response from WellBefore· Dec 27, 2023
Dear Customer, Thank you so much for your kind review! We're so glad to hear that you had a positive experience with our customer service and that you like our Premium 3D PRO KN95 masks. We’re so happy to have you as a customer, and we’ll continue to work hard to give you the best possible experience. Warmly,
Angel P.
Posted Dec 26, 2023
Great reliable masks
Great reliable masks. Kept me covid free for two years
Response from WellBefore· Dec 26, 2023
Dear Angel, Thank you for your kind words, and for being a part of our Wellbefore family! Happy Holiday Season!

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