Excellent
9,926 reviews
WellBeforeWellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
9,926 approved reviews, newest moderated first
Robert
Posted
Easy web sight to shop , great price for the volume of what you are looking for and fast shipping .
Response from WellBefore· Dec 30, 2022
Thank you, R! For your kind and honest comments. We are glad to know our products and services meet your needs. We will be looking forward to keeping doing business with you in the near future. Stay safe and happy new year!
Ashley
Posted
These masks are great when you need to wear a mask multiple hours a day. The adjustable straps make all the difference. I also like the shape, I feel like it covers better than other masks and is more comfortable. The auto ship feature is also great. One less thing for me to think about.
Response from WellBefore· Dec 30, 2022
Thank you for your kind words, A! Knowing that our masks provide the comfort and protection you needed puts a smile on our faces. We aim to offer our high-quality products to our customers as well as fast service. We appreciate your trust in us as your PPE supplier. Stay safe and have a happy new year!
Valerie L.
Posted
I have a regular delivery of these masks. They are comfortable, well-fitting, and I wear them every day at work and in public indoor spaces.
Response from WellBefore· Dec 30, 2022
Thnk you Valerie! for sharing your experience with us this puts an smile on our face!
Clifford
Posted
Very prompt reply ( within a few minutes) to my email with recommendations on how to solve my issue. The first recommendation did not work. When I replied via email, a second recommendation from the same support professional was offered again within just a few minutes again. And this worked. I was impressed with the speed of response, and the support agent stayed with me until the issue was solved.
Response from WellBefore· Dec 30, 2022
Thank you so much for sharing your wonderful experience with us. We're very grateful for your trust and 5 stars! We're always here for you! Stay safe Clifford!
Lauren
Posted
Are used to really like well before, but I am in the process to switching to another organization. First, they discontinued the color of mask that I was wearing, and instead of telling me that it was discontinued, they canceled my subscription instead. Good thing I count the number of masks I have, otherwise I would have been really screwed. Then, the next shipment of masks never even arrived, including after UPS claim they did (I went downstairs as soon as I got the text), and this was after I ordered it on December 8 and was told that it would be arriving on December 28?! so now, theoretically, they sent me another shipment and made sure to let me know that it is out of extra courtesy that they would send me another shipment of masks that I ordered on December 8 (weeks earlier). I have zero confidence that this other shipment of masks will arrive. I fully expect to have thrown a bunch of money down the drain. I am in the process of finding another place because WellBefore is not a company that I can trust. My current plan is to switch to bonafide masks. For the record, I am putting one date below as the “date of experience” but this comment reflects many dates on which WellBefore has failed.
Response from WellBefore· Dec 30, 2022
Hi Lauren, thank you for your honest comments, and we're sorry to know you had such a bad experience with our service. After 10 orders, we are very sad to know you want to switch your masks source with Bonafide, but we understand if there were no successful experiences with us. If you allow us to clarify, after checking your issue through the chat with the manager included, we did our best to verify the case, and cared the most as we could to make the proper reshipment, just like you requested, even if it was out of the standard process to wait a few more days before the deadline. To clarify a bit more, the order seemed to be stuck in transit until the 20th, when you reached out to us, and we stated the delivery date showed as a system failure and we explained the best we could about this case, because we give a guarantee of 5-10 business days according to USPS that the order will be arriving with Economy shipments, and since this was reported as delivered the 24th, the timeframe during holidays has been met (if by any chance this order indeed was delivered, you may keep it including the reshipment which is planned to arrive anywhere during the day of December 30th) With that said, please let us know if by any chance the conversation with the manager and the agent went through a way where you checked we didn't care about your concern, and if the escalation didn't go as you expect so we read the whole interaction and verify where we weren't showed concern or care about you as customer. Our purpose is to help the customers the best we can always. Also, regarding the product being discontinued, please note we didn't discontinue it yet, but instead the product unfortunately has been out of stock for a while, and we weren't able to stock it on time due to other products' demands. As a family owned business, we are working to provide the products demanded to all of our customers, but sadly the priority is given to the ones with the highest demands first. We hope you understand, and as for your subscription, this remains active, and will reactivate the moment the product is back in stock. If you prefer to cancel it, you can do it through your account anytime, or by reaching out to us again. Finally, and regarding your previous experiences, may we ask if you can send us an email with the whole bad experiences you had with us and the service you received? Did our customer service didn't help when the orders had a defective? Did the carriers send the products damaged or broken? Were the products defective (may we ask to include pictures?)? Please feel free to tell us, because unfortunately, we do no have any email from you aside of the last conversation you had with our agents and manager to help. We will be more than happy to provide the assistance our customers need, and rest assured we never stop caring about you all. For now, have a nice day, stay safe and have a happy, healthy, and prosperous 2023.
Irma B.
Posted
Excellent customer service!! Helped me with an issue. Prompt shipment once your order is placed. Highly recommend this company especially for purchasing face masks.
Response from WellBefore· Dec 29, 2022
Dear, I! Thank you so much for your kind words and for spreading the word, we are always happy to read our customer's reviews to know what we can do better to help you far and beyond. Please stay safe and we wish you a happy new year!
Janet D.
Posted
My experience with WellBefore has been a very good one. I had a problen with packing order with Mask but that was taken care of with no problem. Customer service is awesome. Thi is my go to for all types of Face Mask.
Response from WellBefore· Dec 29, 2022
Than you for your kind words Janet!
Clh
Posted
Fast shipping, high quality masks!
Response from WellBefore· Dec 29, 2022
Thank you C for the kind words we are happy to hear the masks arrived quickly
