Excellent
9,926 reviews
WellBeforeWellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.
WellBefore (wellbefore.com) has 9,926 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
9,926 approved reviews, newest moderated first
Kristin
Posted
We own a janitorial company and so we use a lot of gloves. These are great quality and the price is the best we can find. Shipping is pretty fast too.
Response from WellBefore· Dec 21, 2022
Thank you for the awesome review and continued support, Kristin! We’re glad to hear that the gloves are working well for you and your company! Take care. :)
Lisa
Posted
Customer service in dealing with WellBefore is disappointing. Make sure to read the return policy. There is no way to return the items you order anyway, once opened, you can't try them on, and their sizing is not accurate.
Response from WellBefore· Dec 21, 2022
Hi again Lisa. We hope we can also clarify things on this second review you're doing to our service and products. As we stated in our previous review, and through our conversations, we are 100% more than happy to provide all the assistance to our customers when it comes to help them in returning a product that, either does not fit, or it's defective by any chance, and we show this in our policies here: https://wellbefore.com/pages/shipping-returns As you can see, the condition to accept return requests is them to be within 14 calendar days from the time you received your order, but unfortunately, as we clarified in our conversation, your orders are not eligible for any return anymore for being purchased in June and July, and these arrived in early July and early August, respectively. As you may understand, since these products are sensitive, we are unable to provide a return for healthcare protection that were delivered more than 5 months ago. Also, and as you've mentioned, we can only accept products that are still untouched and unused since these are products for medical protection, and we can't accept a product that was already opened and used, but please consider that our products are individually wrapped, so anything that is still packed this way can be returned if needed and if applies. With that being said, we hope we have clarified all points. Please consider if these reports would have been made earlier, we would be more capable to process your requests. Unfortunately that was not the case. We hope you understand, and let us know if anything else is required to be clarified. Stay safe.
Wendy
Posted
Had a small issue with some of the masks but it was rectified. Thanks!
Response from WellBefore· Dec 21, 2022
More than happy to help out Wendy, Thank you for being a part of our family!
Anon
Posted
Great masks, but the UPS Mail Innovations service leaves a lot to be desired. I have been asked by Wellbefore's automatic email service to submit a review. I've written a similar one before but I'll do so again because my mixed feelings about the total service remain. While the masks are top notch (good fit, range of sizes, breathable, comfortable) I still have the same comment about the UPS Mail Innovations delivery service which is not a definite day service, and which is the likely service if you have a relatively small subscription. This service hands UPS parcels over to USPS for the last (local) delivery stage. In our case, according to the tracking history, the parcel has been "out for delivery" by USPS only to be "forwarded", passed back into the USPS network, re-emerging for delivery 4 days later. At the time of writing, that is a 4 day delay and I don't know if the package will be delivered in this second "out for delivery" phase. That kind of delay makes subscription planning quite difficult.
Response from WellBefore· Dec 21, 2022
Dear Customer, Thanks a lot for your honest comments and review. We truly appreciate your kind words about our masks. We work diligently to make them of the highest quality we can provide, so our customers can feel and be safe while using them. We definitely understand the frustration, since we've been frustrated with UPS as well. Just in case a clarification may apply, at our end, we aim to ship out the product within 24 hours and that's as much as we can do. The rest is up to USPS or UPS, depending on their system as you well mentioned. But please rest assured we are working on speeding things up for our customers since we understand how our products are key to theirs's family health by working on finding more shipping options that can avoid these issues at the time their rates won't affect the general process. Finally, we wanted to mention we truly value our customers, and we hope to keep your trust. We wish you happy holidays, and please reach out if there is something we can assist you with!
Brittany M.
Posted
Ease of purchase and delivery.
Response from WellBefore· Dec 21, 2022
Thank you for your feedback, Brittany! We're happy to hear of your satisfaction with our services and hope to continue hearing from you in the near future. Stay safe!
L F.
Posted
Easy to start a subscription and even easier to stop or skip a delivery. Quality masks that are comfortable to wear for long periods and small enough to fit a women.
Response from WellBefore· Dec 21, 2022
Thank you for sharing your experience with us!
Barbara G.
Posted
yp many phone calls
Response from WellBefore· Dec 21, 2022
Thank you for the 5 stars and honest feedback. We make sure to always provide better service based on our customers' suggestions and feedback. We're always here for you! Stay safe!
C. L.
Posted
This mask is very stiff, and does not conform to the face at all. So though it is comfortable, it lets in a lot of unfiltered air and is basically useless. I threw my order away.
Response from WellBefore· Dec 23, 2022
Dear C Lewis, we hope you are doing well. Please note we tried to reach out to you through email a few days ago with no notification and wanted to know your thoughts about it. We will be more than happy to assist. We will be looking forward to your reply. As a kind reminder, C Lewis please remember we wrote to you a few weeks ago. We hope it had arrived, and check your spam folder just in case. we will be looking forward to your reply. Stay safe.
