Kemi A.
Posted
The colors are not what I ordered
The colors are not what I ordered, though I will concede the bundle ordering was so weird it was hard to confirm what I thought I was ordering was the final outcome. Truly thought about not ordering from your website again after we opened up the order when it arrived - very disappointed in the experience though I’ll take some responsibility for ’user confusion’. Please improve the bundle ordering experience on mobile for people or stick to just letting people pick the specific masks they want.
Response from WellBefore· Oct 1, 2026
Hi Kemi, We're sorry your order wasn't what you expected when you opened it, and that the experience left you disappointed. We reviewed your order, and the colors shipped match the selections made at checkout. We're reaching out to you directly to better understand what the problem was and how we can help. We value you as a customer and hope to have the chance to make this right. We look forward to hearing from you. Warm regards,