WellBeforeReviews of wellbefore.com

Response from WellBefore· Aug 19, 2022

Thank you so much, Simone, for your honest feedback. We sincerely understand how important these items are for the well-being of our customers, thus, getting a well-fitting mask is of utmost importance. Therefore, it is our pleasure to be here for you and assist as much as possible and we promise to always be. We are looking forward to hearing from you again soon. Stay safe!

Response from WellBefore· Aug 19, 2022

Thank you for the kind words Anita we are happy to know the masks are confortable for you!

Response from WellBefore· Aug 19, 2022

Hi Mark, we are sorry to know you were unhappy with our masks. If you allow us to clarify, we indeed received your request for returning, and immediately after, one of our agents did the regular process which, if you were able to read in full, explained the return process and the options you had in exchange for the return: replace, refund, or a credit, but we never heard back from you, and since you were reporting that order at the right time, it was following the return policies we have, and thus, the process would have follow its regular process, but again, unfortunately, we didn't hear any other word after sending our explanation and information. That said, we're afraid your order now is out of the timeframe for reporting back and sending them. We hope we can see you next time and give us the opportunity to help you as our customer. Stay safe.

Response from WellBefore· Aug 19, 2022

thank you for the kind review Carolyn we are truly happy to hear this!

Response from WellBefore· Aug 19, 2022

Thanks for getting back to us with the wonderful note Aishwarya! We are so glad you found us and honored to keep providing you and the kids with high-quality products during these difficult times. Hoping to assist you all the way out. Best regards!

Response from WellBefore· Aug 19, 2022

Hi Opal, we are sorry to know you had this bad experience with our products. After checking your case, we found another review from you stating a different fact from your purchase and we reached out looking to compensate for the troubles, thus opening a case since the order was within the notification period for defectives, but never heard back from you to help as our customer. Now unfortunately the case was closed since we never receive a response from you. We hope this had clarified the situation a bit more. Stay safe.

Response from WellBefore· Aug 18, 2022

Thank you so much, Naomi! We love that you our quality items as much as we do. It is always a pleasure to be here for you offering nothing but quality and comfort. Stay safe!

Response from WellBefore· Aug 18, 2022

Thanks for this great rate and kind words! We are so thankful to hear that we were able to provide you with high-quality products for your liking, and comfort. Thanks again for your preference. Best regards and stay safe!