ComcastReviews of xfinitymobile.com

I will could give 0 I canceled the service and they took for months the money from my account. I called for refund and they didn’t refunded and after 6 months they kept the money and never refunded it.

have called Xfinity Mobile and the corporate office every month for the last two years over a dozen times and they refused to give me my ACP credit towards my mobile phone bill they won’t gave me my ACP credits to my September 8 billing andI have called Xfinity Mobile in the corporate office every month for the last two years over a dozen times and they refused to give me my ACP credit towards xfinity mobile phone bill they don’t give me my ACP credits to my September 8 Billing 2023 they are cheating the government they are defrauding the government and I have reported Xfinity Mobile to the FCC’s OIG fraud hotline complaint and it A dozen FCC complaints And I will keep complaining until they get it right I went to the Xfinity store they couldn’t give me my credits the store is committing fraud against the federal government stealing my ACP credits there a bunch of fraudsters they never give my ACP credits on time

If I could give 0 stars I would. Transferring to Xfinity Mobile has been the worst experience I’ve had ever. It started off with pleasantries when the sales rep Adonis sold is kn the idea that we could transfer our 4 lines from Verizon to Xfinity Mobile and cut our monthly costs. He even said because we were bringing Apple devices over that were relatively new, we qualified for $200 per line in gift cards. Sounds great right?! I thought so too. Then everything went down hill. We had the most difficult time transferring our phone numbers over. My husband particularly could not seem to transfer his number. It took over a week to successfully transfer 3 of the 4 numbers. I called and spoke with call rep Frank for 1hr. He said my husband was going to need a new number since they were having an issue porting over his old number. Frank said he was going to send a link to provide instructions on how to complete the phone activation. The link never came through but we were advised it may “take some time”. Frank also said we were given false information regarding the gift cards by Adonis. Frank I call Xfinity Mobile again and this time spoke to David who said “you are only allowed to have 3 lines”. I was stunned by this news because no one ever said anything of the sort in the past. When I asked David why weren’t we told this information before hand he said “the sales person probably lied to you to get the sale”. He said it as if it’s common practice. How is this even allowed?! I asked to be transferred to a manager and was told “that’s a problem because I can’t transfer you to a manager”. I was told to call 215-286-1700 to escalate my concerns. Then David goes on to tell me my husband needs to change his number yet again after they just issued him a new number. At this point I am so disturbed and turned off by the customer service and disorganized nature of Xfinity Mobile. As soon as this billing cycle is done I am leaving.

Customer service is trash they send you thru loop after loop hole don’t waste you money time or energy totally not worth it customer service are professional lair I thought I had insurance on my device only to find out a year later the device is not covered smh iPhone screen just went black no cracked screen no water damage and customer service had me on hold a hour twice first time hanging up on me smh

This has to be worse then sprint,from no service anywhere in my entire town to waiting 5+ hrs for a message to come through all while paying a premium of 220 a month I cannot wait to drop this company.

Bad bad bad. Stay away stay far far away.. the worst customer service of any customer service I’ve ever had to deal with

I signed up for Xifinity mobile to transfer my home service that was also with Xifnity using the same phone number. They sent me a phone with the wrong number attached and at the same time continued double billing me on home and mobile service. After 3 months and countless hours on the phone with them they finally ported the correct number but charged me extra to do what they were supposed to do in the first place. I continued to get over billed and the total runaround trying to get things corrected. Finally I terminated all my Xfinity services as this was the only way to stop the insanity. Horrible service, horrible support, relentless billing. Stay away from this company!!!

I'd give it 0 if I could. I bought a phone from them and started service, the service however was absolutely terrible, the worst I've ever had and I've tried a few of the cheaper carriers out there. They state on the website that you can keep the payment plan on a phone if you continue internet services so I went in and canceled services letting the employee know the service sucked and I'd be using a different carrier. No one informed me of the fact the phone would need to be unlocked in order to use another carrier and in order to get it unlocked I'd need to wait a 60 probation period and pay off the phone entirely. Why would they post on the website you can keep the payment plan but not mention your phone will be locked and useless. Just dumb. So I pay off the phone to get it unlocked and it's now been over 2 weeks of a useless phone and after 5 requests through their customer support line to get the thing unlocked its still locked... so I just went into the store and they put in an "escalated" ticket and told me it should be another 72 business hours before it's unlocked. The absolute worst service I've gotten anywhere.