ComcastReviews of xfinitymobile.com

Was allegedly granted 1 year free unlimited xfinity mobile line. Their customer service agents messed up the line, told me they couldn’t fix it, and I would have to call every month to get my bill cleared which is ridiculous already. A few months later, they said they suddenly could no longer clear my bill. No way to reach anyone who can actually help, wasted hours on the phone.

Here is a polished version of your review, written with a direct, frustrated, and critical tone to match your experience. You can copy and paste this text directly onto review platforms like Trustpilot, ConsumerAffairs, or the Better Business Bureau. Title: Absolute worst customer service. Avoid this company at all costs. Rating: 0/5 Stars (If I could give zero stars, I would) Xfinity Mobile has absolutely no business dealing with the public. While their plan pricing looks reasonable on paper, their customer service is a total nightmare. I spent over 45 minutes on hold, only for a supervisor to promise me a callback within 5 hours. Unsurprisingly, I never heard from them again. To make matters worse, despite having perfectly fine credit, they claimed that because I am a "new customer," I don't qualify for a device payment plan. On top of that, they completely overcharge you for cheap phones. Save yourself the massive headache and endless frustration. I would recommend T-Mobile a thousand times over this company. Stay away.

I would give only one star if I could apparently Comcast has been having trouble with their boxes, setting fires and people‘s homes. My brother is one of those people that put a fire out from his brand new box that he brought in the day before fireman came stated that the fire was from the box. I don’t understand how they can continue to be in business when there equipment is burning people’s homes down. It’s really scary. It burned the rug melted. A TV burned the whole unit scorched. The ceiling stood all over the house all over the clothing all over their bed. If my sister-in-law wasn’t home, their house would have burnt to the ground. Xfinity is dangerous and they continuing to have these boxes that will cause a fire in your house.

I Do Not Recommend Xfinity - Misleading Sales Practices, Poor Service, and Unresolved Billing** My experience with Xfinity has been extremely disappointing. I dealt with unreliable mobile service, a smartwatch promotion that was not properly explained, unexpected fees, and a billing dispute that is still unresolved. At the Xfinity office in Plainville, Connecticut, a representative failed to clearly explain the smartwatch promotion and the actual costs involved. I ended up facing a cost nearly twice what I expected. I had to return the watch and was charged a restocking fee. Customers should not have to pay for a return because the terms and costs were not clearly explained before the sale. I also canceled both my Xfinity Mobile and internet services. Afterward, I questioned a $57.61 charge at the same office. I was told it was a credit, but that explanation did not resolve the issue. Because I had automatic payments set up, the charge went through. I disputed it with my credit card company, and the dispute was resolved in my favor in December 2025. Even after canceling my mobile service on October 17, 2025, and receiving confirmation, I was pursued for a disputed $102.61 balance. I requested a detailed breakdown of the charges but did not receive a satisfactory explanation from Credence Resource Management. I filed a complaint with the Consumer Financial Protection Bureau on September 1, 2026, and the matter remains unresolved. Another collection agency has since contacted me about the same balance. This is not the level of service or transparency customers should expect. Between frequent service interruptions, a poorly explained promotion, a restocking fee, and a collection claim that has not been adequately explained, my experience has seriously undermined my trust in Xfinity. I do not recommend Xfinity Mobile. Think carefully before signing up, and get every promotion, fee, and payment term in writing. My experience has been frustrating, costly, and far more difficult than it should have been. Xfinity needs to explain the disputed balance and resolve this matter.

For a tech company, the app is worthless. Unless of course you want to see your bill as the literal FIRST thing you get on the app. All I needed to do was be able to access my e-mail, I am waiting for a pick up notice from Petsmart. I just spent several minutes navigating an app that is NOT customer friendly, I followed all the prompts but the responses from the app were slow and repetitive. I had to repeat the attempts 3 times then deleted the entire thing and sought out this site to make alert others of the poor experience. Such poor technology for a company whose business is technology.

Do not use Xfinity mobile! Today I noticed a random number attached to my account. I called and asked the representative to remove. After spending 3 hours on the phone today she removed the line and ended you’d deactivating my ENTIRE mobile account including my current service. Our call got disconnected, I lost my phone number and on top of that I had to go and purchase a prepaid plan and new phone number just to call them back since they terminated service. Might I add I had this stupid agent confirm with me 3 times that deactivating this random xfinity number would NOT affect my ported in number to which she confirmed. Wish there was more I could do like a report to the FCC. The situation is so rare and insane that a company can just deactivate your entire phone number, Esim without permission. Would add photos if I could have the 3+ hours I spent on the phone. I will be spreading the news to everyone to not use Xfinity services of any kind

I will never choose the option of buying another phone from this shyty company

If I could give this company a 0 star I would. What a terrible customer service. Spent hours on the phone with 3 different representatives including 1 supervisor who could not even reset password for mailbox. Every call went overseas with people who could hardly speak or understand English. In addition I was charged without being told and not reimbursed. Got taken for sure. I will never go back to phone service with them.