ComcastReviews of xfinitymobile.com

Xfinity as a cable company (associated with Comcast, let's don't forget that part) is about what you'd expect from a cable company. You know they're going to nickel and dime you anywhere they can, it comes with the territory with broadband utilities in this country. What was the real surprise for me was the mobile arm of their business. I first signed up in 2024 as part of a bundle deal to keep my business after they tried to raise my internet by an egregious degree. I was unhappy with my carrier and switched for the deal, under terms that are fairly typical for a mobile phone bundle: you get the phone included by agreeing to a contract for the service, with the implicit understanding that if you're happy with the service, then you're likely to reup with a trade-in later on down the line. Xfinity doesn't do it like other mobile phone companies do it, though. You are going to be paying for that phone whether you decide to keep it instead of trading it in for a new contract deal, or not. They will charge you for it over the course of many months, added to your mobile bill, and if you try to cancel the service then you will be billed for the full balance due on the phone. The 'free' phone that you already paid taxes for. This is after the contract is up, mind. If you go back through your emails you will find the small print in the contract that lets them get away with this. Don't ever expect to hear this from the mouths of the CSRs who are selling you this nonsense, no matter how carefully you think you questioned them. It's perfectly fine for them to straight up lie to you about it! They are in an overseas call center using fake names so there's not anyone who is going to catch trouble for lying to you, and they know it. They can even try to get you to sign up for a second line to get the new deal offered on the website for a much lower service cost for adding a second line when you call them to find out how to lower your data plan on the original phone. But guess what? You're still paying for that original phone! The one that was supposedly included with the original contract that you already met the obligations for! And! You're still paying for that original line too, only it's more expensive now! Yeah, they lie. They expect to get away with it. Don't sign up with this company, it's not worth it. I do still like the phone they sold me, though. Finally seeing the back of them with an extra full price payment this month, even though the phone was fully paid off last month. Good riddance to them. Never again.

Customer service is very slow. Billing is problematic.

When it comes to service, I have no complaints and I never had any issues with losing calls and in addition it was nice being able to hook up the Wi-Fi throughout the area while on my phone so even though I qualified for the free government phone service, I kept Xfinity. With that said when it comes to customer service, they are very sneaky because I was able to qualify for free one year mobile service with Internet service and somehow somewhere along the way they switched me from the unlimited free plan to the one gig plan without me even realizing what was going on. Needless to say, as soon as I saw a bill for the mobile part, I got rid of Xfinity mobile and went to the free had they not done that to me? I would’ve kept the Xfinity mobile because the price was great and the service was great.

Each monthly I have spend time calling in to get my bill corrected. bill should be $53.32 with all the discounts they offered, however the bill continues to be upcharged to $109. Every month they tell me they have corrected it, and each month it's back to the same cycle of calling customer service and re-explaining what the previous individual did. This is absurd.

I agree wholeheartedly with the majority of reviewers. The pain of dealing with "We're Comcast and we don't care" customer service is not worth becoming a customer. In all fairness, though, they're not the only ones who suck at customer service. So do the other providers as well.

The mobile I purchased was a nightmare I paid extra money but still the phone remained locked. I am unable to experience the features of the mobile. It's truly disappointed with the service.

Internet is always down, prices keep going up, and customer service is no help. Feels like thy just don’t care.

I have Xfinity/Comcast Internet, but I was lured into Xfinity Mobile for their low rates. Never again! I even asked to cancel the transfer process at the same time I was chatting with the live agent who had lured me. However, because they have my credit card info for using their Internet they charged me a one-time fee of $25.92 for almost-setting up a mobile account with them. Since July, three months of charges to my credit card that I would dispute and request they stop automatically charging me would occur. Xfinity Mobile’s reps and even supervisors supposedly couldn’t stop the auto charge. Unbelievable! I had to allow the charge to my credit card to go through to finally stop the monthly harassments. I’m done with Xfinity! I’m looking for a new Internet provider & will never sign up for their mobile service. Buyer beware!!!