ComcastReviews of xfinitymobile.com

As long as you don't have an issue, they're good. As soon as an issue arises, you descend the steps into hell to get it fixed. Customer service is terrible, especially since they eliminated Tier 1 support. You supposedly get a line free with your internet service, but as you and I know, nothing is free. At best, you'll end up with a $120 phone bill for 2 lines, even if you don't use the 2nd one.

I finally got my iPhone trade in resolved with the help of Xfinity Mobile Executive Resolutions. I recivede the $600 credit promised and I am able to keep my old iPhone XS. Best way to get help is to go on Xfinity Mobil forum and state your case.

Recently purchased my iPhone 13 Pro Max ( Sierra Blue), with Fed Ex’s two day delivery 🚚 my iPhone was here as advertised two days. Activation process is fairly easy and fast. Not too mention Xfinity Mobile operates on the Verizon Network makes for 5G and a overall great 📱 with the new A15 Bionic chip! Plus affordable plans starting at $15 a month and you can keep your existing number. I would recommend them to anyone who has xfinity internet service.

I ordered a phone online for an existing service I’ve had for almost 4 years now i do not care for the phone at all I’m within the 14 day return/exchange period with said phone being only a little over a week old and yet they tell me I must pay off the phone in full before I can do anything..No where in the return policy does it state this. Not to mention when I called customer service the agent said well you can check the specs online before purchase and then she laughed as if she thought my dissatisfaction was funny . The customer service I received at a store was absolutely horrendous, not from the sales rep but by the store manager she didn’t even pretend to try to help when the rep couldn’t figure out what the issue was. At this point I’m ready to change carriers and cable providers. I’decided to give them one last chance . I went to a different location in a different county and the manager there was super helpful he did everything he could and ultimately resolved my problem. When I walked out I was satisfied enough to remain a customer all thanks to him

Ok, lots of terrible stories here and I have no doubt every one of them is absolutely true. But I do want to add my own experience to the mix. I moved from ATT, at $60/mo, to xfinity mobile about 3 years ago. It costs $12/ mo for 1 gig ($15 with tax) and by myself I very rarely exceed that. (As their mobile service automatically takes advantage Comcast routers wherever they find one, it help limit data usage.) I also subscribe to Comcast for internet and cable, and Comcast threw in a free gig into my plan. So mobile service costs me $3 per month! Moreover, last year my spouse also switched, she’s on the same plan with me, and the two of us together rarely exceed 1 gig. So that’s $3 monthly for mobile service for both of us! The service has also been fine in terms of coverage, reliability, etc. it’s been a fantastic deal for us.