Troy
Posted
Bad Service - 0 Stars
We engaged their services, but during the few times we checked to ensure everything was functioning correctly, we encountered issues. The agent consistently mispronounced our company name and struggled with the script. Her explanation was that she do not work directly for the company. After receiving multiple complaints from our customers, we verified their concerns about the lack of attention to detail and poor communication. When I contacted the company to file a complaint, it was ignored. Consequently, I decided to move my business to a company that values my patronage and investment. I cannot recommend this company. Bad business.
Response from AnswerFirst· May 28, 2024
Mr. Willis, Thank you for your feedback. We have looked into your concern about not pronouncing your company name correctly. Your original account started with us in August 2020, and due to your rebranding, your new account began in January 2024. During this period, we received one complaint regarding your company name on May 23, 2024. We reviewed that call and responded via ticket number INC1126858. Your answer phrase is quite long and, because of it' length, our CSP stumbled over the answer phrase. We forwarded this to our training team to address with the CSP and informed you of this action. When you set up the new account, you were advised that the answer phrase was too long and could cause issues with correct pronunciation. You agreed to try it out and make adjustments if necessary. We appreciate you bringing this to our attention. If you would to revisit your account with us, please contact our management team at [email protected]