Cin7 OmniReviews of cin7.com

Non existant customer services. Huge price increases. Out of date documentation. We are now leaving what once was a decent product.

The system is good, the servers go down from time to time. That's not enough to raise the price. I'm thinking of switching to another system. It's not good value for money.

CIN7 Core Software is 3 out 5 but support is -5 out of 5. Their support is disgraceful and an absolute joke. I'm based in Australia we reported a high priority problem on 19 July which is directly impacting our revenue and 11 employees and they took over 59 hours to respond and now its 80 hours later we can barely get any further updates even though they said this morning its been escalated.

Cin7 is unashamedly extorting its customers. Below are the subscription increases that have been imposed. Total price increase over 2 years 43% Year 1 price increase 24% Year 2 price increase 19% Thank you for your reply: My concerns are with the never ending extortionate annual price increases, not with usability. The fact that you say that I should be appreciative to use your platform for £17 per day demonstrates how little attention you gave to addressing the concerns I raised. You have given me no comfort that these massive price increases will stop or deminish in the future and have left me no alternative but to run fast towrads an alternative platform.

We are unable to do stock transfers, which is critical to our delivery and invoicing. We utilise individualized serial numbers per item. We have been using this feature since the early Dear years without a problem.is there is a system hitch. We have lodged a support request and been issued a ticket-absolutely no response or assistance. This is very urgent

The help desk is the worst I have ever had to deal with in my 40 years of working. They are beyond useless. The system itself is fine - does what all systems can do. But god forbid you have anything that you can't figure out on your own and need the help desk for. Every single time I am forced to contact them, I look at other systems. EVERY SINGLE TIME. I have never actually gotten help or an answer from them. The one area I find that need a total overhaul - the help desk. You do not get an iota of help as an existing customer. Seriously....terrible. Beyond bad. This is the primary reason I would tell you never to sign up with Cin7Core is 100% attributed to their "Help" - actually, no help, desk.

Cin7 is an efficient platform that helps us keep on top of our inventory levels and ensures streamlined operations, I would recommend it!

This is a terrible company. Find a different inventory solution. After 3 years of using their software and paying monthly, our company no longer needs their services. I cancelled 2 days prior to our monthly due date and they still are charging me the monthly fee. Their Terms of Service make no mention of needing at least 10 days to cancel (which is what an email customer service rep told me) - in fact, their terms of service merely state that a monthly subscription can be cancelled before the renewal date. They are dishonest and have lousy customer service. I will never use them again.