Cin7 OmniReviews of cin7.com

If you like being gaslit and lied to by a technical support team, this is the product for you. I logged a support ticket for a mapping and duplication issue between Salesforce and Cin7. For literally 3 weeks, their support team lied to me about hearing from a support technician, ignored emails and then, after 3 weeks, finally replied and asked whether I was using Salesforce lightning or classic. Lightning is the absolute standard, and either way, is irrelevant as an API connection has no dependency on the UI. truly the worst customer experience I've received in nearly 20 years of managing systems and technology. Avoid as hard as you can.

Been with CIN7 for over 2 years. Everything looks great from the outside, but its full of bugs, inventory numbers change for no reason - phantom stock appears. We have had an open ticket for over 12 months as our inventory value suddenly had $80k less stock with no knowledge of where or why. You cannot run a successful business with this software. RUN

Horrible software and equally horrible customer service. Their platform was always a little buggy but at least you used to have support to help you through it. March 2023 we experienced major flaws in the software not keeping inventory correctly (randomly adding and subtracting inventory causing us to sell items that were not available as well as sitting on stock that was marked out of stock by orderhive) and we reached out to support with no answer to numerous emails. They have since "sunsetted" the platform closing it in March 2024 (just enough time to keep annual subscriptions that signed up in March 2023 when their platform started to derail). Now they are refusing to refund subscriptions even though their platform is completely useless with even worse customer service, if that is at all possible. Stay away from all Cin7 products as they can not be trusted or held accountable!!! Shame on this company for being so shady!

Great product - very flexible - good functionality and reporting. EDI/API very easy - just hope you don't need support. I have urgent tickets that are nearly a month old. Either there are not enough staff or they are not trained... either way I would avoid until this changes

If you are using Etsy and shopify do not use this software as SKUs don’t sync. I had this issues for over 5 months and the support team hasn’t been able to resolve it. Customer service useless as they reply every 45 mins on the online chat

Non-existent customer service and no ability to resolve business halting issues We are currently experiencing an issue with our 3PL integration. No orders will export to our 3PL completing halting all business transactions. The issue was raised with Cin7 support 5 days ago. Once I finally received a reply, the rep alerted me that they were having issues but our Cin7 was working fine (which was not the case). I have been following up continuously over the past days with still no resolution and only now Cin7 confirming it is a bug and they are working on it but still no ETA. The customer support is some of the worst I have ever received since turning off their phone support & I would strongly recommend looking elsewhere for your software solutions.

To start, Cin7 Omni is a decent WMS and sales port for the price. There are a few bugs but nothing unsurmountable. The real problem is their service, it is so far beyond unprofessional I am looking for a new WMS. They will not respond, lie, gaslight you (once you actually get ahold of anyone in their company) They have very few engineers actually working on the project which makes me think their office is extreamly toxic. Cannot sugguest highly enough that you look elsewhere for your WMS services. Edit - After the reply from Cin7 my review has not changed. You have broken trust with your customers. You ignore my complaints in private emails and only respond to public reviews?

Cin7 Omni is quite possibly the ultimate inventory management solution for e-commerce. Regardless of your sales channel, whether it be your own Shopify, Woocommerce or Magento website, or a marketplace such as Amazon, eBay and Etsy, we're able to assign stock locations to a sales channel, configure fulfillment routings based on order location and even facilitate Automated POs for backorders and drop-shipping. If you're looking to expand your online sales presence but are unsure how to support it, Cin7 Omni is the first place you should look.