Cin7 OmniReviews of cin7.com

Originally a great company to deal with, now they flick their customers the middle finger and make endless silly changes, almost impossible to get sensible answers from customer services who have zero understanding about the system they are representing. When it works its great , but it is almost like a daily lottery when you login wondering what the latest infuriating change is now..................start listening to your customers, and sack the people messing with what was once a phenomenal product. If it works don't break it!

** UPDATE ** These issues eventually were solved once I was connected with a senior engineer. They went through our experience and admitted fault that our ticket shouldn't have been passed to different agents and that this would have been resolved much quicker with one agent/engineer overlooking it. Furthermore, they have offered a discount for 2 months based on our experience which is appreciated. We are happy with the outcome, but this will be dependent on how they treat future support tickets. ------- We left CIN7 for DEAR around 4 years ago and it was the best decision we ever made. Needless to say, it was not a pleasant surprise when CIN7 purchased DEAR. After 6 months, they doubled the cost of the platform and justified it with all these new features (zero of which applied to our needs). We had no issues with DEAR and now we are facing critical bugs frequently. In the past few weeks I have set up 4 support calls (all close to midnight in my timezone because their support is internationally based) and they haven't resolved one issue. They continue to pass on complex solutions for me to do myself, which has taken me hours and hours, and nothing has been resolved. I have asked for credits/refunds on the subscription costs until they can provide a functioning platform, yet they just ignore the requests. For some perspective, the issue we are facing is that we created a new location for manufacturing, and since then the system can't allocate stock from our warehouse location even though the system is saying there is plenty of stock to allocate/pick from (which absolutely should not affect the warehouse location). Their engineers have looked into it and have no clue how to fix it, so we are left having to manually process orders via our website which is throwing all our reporting and invoicing as DEAR/CIN7 can't process these orders.

I jumped on board with them over 5 years ago. Their customer support was outstanding. You'd raise a ticket and the issue was dealt with. They had the knowledge and diagnosed the problem. About 2022 with the launch of Omni everything went downhill. Customer support is hopeless and tickets take over a week for a response and all they do is provide a link. If I needed a link, I would have googled it. Reaching out to customer service means I have an issue which means personalized help to diagnose issue. Prices have increased over the years and customer service is getting worse. CIN7 you really need to provide better support. The same level that I experienced when I first jumped on board with you.

We don't use Orderhive but had tested it some years ago. We recently got an email stating that there was a security breach. As we don't use Orderhive I contacted them asking if they could close/cancel/terminate/delete my account. They ignore me. Himanshu is specifically the customer service rep I spoke to.

save your money .. Everything is totally unprofessional, from the customer service to the software

CIN7 lacks any sort of direct support. Their integrations are not compatible even though they claim they are - they have been "working on" our WooCommerce integration for a month and a half with no other response but "our backend team is working on it" or "we will give feedback in 24 hours" with no feedback after the day. On top of that, I have been waiting a month to receive a refund, and better yet, they continue to bill me! They lack the open API availability for my devs to look into the problem, and there is nobody to call to discuss a fix. For the cheap price, you really get what you pay for. Also, their customer service team doesn't know what they are talking about. More specifically, Geethanjali and Shayanthi. In the screenshot below, I asked if I can manually reset my account to remove the integrations and she says yes... It removed ALL other data in my account BUT the integration and now I am even worse off...

All the reviews about poor technical support are correct, our support ticket was closed while the issue was unresolved, no SLA response time, no option to make a complaint, the change from DEAR to CIN7 so far is truly disappointing.

Bunch of unprofessionals. Do not use this for your business else you have headaches everyday.