Cin7 OmniReviews of cin7.com

It's been an interesting journey. Initially I was super happy with the support and help provided. The software had it's limitations, but did most of what we needed. I've used the software for a few years now and can feel I can comment on its performance. The company has gone through lots of changes over the years. Initially it went down quickly. Service went from great to non-existent. I was ready to opt out and find a better platform as I couldn't work with it anymore. However, over the last 12-18 months, a lot of new people joined the company and some key people were replaced at the highest levels. This resulted in a renewed focus on customer service and support. Which was desperately needed, so glad to see that's working again. On the upside: The program itself is very comprehensive. It suffers from the occasional bug which becomes more apparent when one uses the API interface. But other than that, it's solid. The Xero integration is really good, there are a few little tricks that are good to know. The API I mentioned earlier is great, it allows us to do lots of data manipulation outside of Cin7. We rely on that a lot. The B2B portal is ok. I find the categories a little cumbersome. However, we're about to replace it with our own as we need more custom functionality. They have experts in each area, so when you want to go down a specific rabbit hole, you can do so with someone experienced in that field. On the downside Stocktake/stock count is cumbersome. That may have to do with the way we run our business but it's hard to get a clear understanding how much stock we actually have. There's no low stock level flag. If certain stock is running low you won't get notified. That's a real issue for us. We're a manufacturer and can have a long lead time. Time between the purchase order and dispatch can be 3-4 months. In the meantime all items that are being manufactured are counted as stock on hand. Hence our balance sheet and P+L is out of whack. Although they have great in-depth specialists, it's hard to get someone that can look across the different areas and advise based on that view. Licensing is a little bit weird. You can add users and won't get charged unless they log in. And that is assessed month by month. We'd like to have 'free' user access for our programmers for instance. Or our bookkeeper. To pay a full license for these non-users is a bit strange. Verdict: It's a powerful tool that can do most of what we need. What it can't do, we can program ourselves using the API. Stock management and forecasting can be a lot better, but I've got high hopes... :)

Super Helpful! I contacted Cin7 for assistance with Shopify. I was able to meet with a member of the team Jakub over zoom to review my issues and he was very knowledgeable. Thanks for the help!

Our onboarding was long (Couple of Months+) as we had specific requirements we wanted to fulfil before going live. The implementation Specialized Nyl Dela Cruz was excellent, patient and accommodating while we established workflows and set up the data. When we moved to post-live Support we were handed to Dan Tsany who was equally amazing in his support of our project. He always went above and beyond to answer our many questions in a timely fashion. We ran smoothly through Q4 with a growth of 112% in sales. Without Cin7 we would not have been able to fulfil the orders with the ease we did. Spending the time at the onboarding stage and asking questions has proved to be the key to a successful implementation. We still have much to learn about the system and everything it can do. Cin7 is a powerful tool if used to the full capacity. Like all systems, the data you put in will be a direct result to the data you take out. Step one is knowing what your end goal is.

We have just completed the on-boarding process with Cin7 and everything was smooth, clear and concise. There were weekly zoom meetings throughout the on-boarding period. All the training videos were easy to follow and allowed all the staff to train on the new software in their own time.

Great Customer Service, Nyl got me up to speed quickly and worked around my schedule. Easy to use software.

Dealing with cin7, especially when you are used to Sage, can be daunting. There is a lot to learn, and the different procedures can be confusing at first. That said, cin7 has a lot of training videos; a sort of online academy. But honestly, those things, however worthy, do not hold a candle to the personalized training we were offered via video. Sage is not perfect, but after 25+ years of working with it and similar software, we have become used to it. So the jump to cin7 was never going to be straight forward - especially given sage also does accounting and cin7 does not. (We now use Xero for that). However, it is REALLY worth the effort. We were treated to on line training courses and support from Atul at Cin7, and that made what could have been a difficult experience a real pleasure. Atul is patient, thorough and above all takes the time to explain things in a straightforward way. Now, some 3 months on from adoption, and having used cin7 for everything, everyday, I feel I can offer a decent review. Cin7 itself - brilliant, but not perfect. Every now and again we find a rough edge, something that doesn't quote work the way it should. However I don't wish you to think that I am being negative - I REALLY like Cin7, once you get your head around it, it is really powerful; and I feel it wouldn't be an overstatement to say it has transformed the way we work. The way it deals with reports, the way it integrates with WooCommerce on our website, the way it links into eBay - these are all superb functions. However, it was Atul and his training which means we have no regrets whatsoever in making the jump. His training methods and availability when needed made sure we were fully versed in the correct way to do things and gave us the confidence of just getting on with it. Now, we are fully up to speed, we can add in the extras we felt were missing without needing assistance, we have been able to face the challenges of Brexit preparation without issue. So why 4 out of 5? Well, Cin7 itself still is not quite the polishing end product. Little things like not being able to use customer tax status as the priority over product tax stats (that's a problem when you are exporting), or the fact that every few days, all of the weights used on the system change from 1kg to 0.999999kg. I have no idea why, I reset them, they work, and then in a few weeks time.... (you get the idea). But this doesn't change my overall view - it's a jump I am delighted we made. And if you get a good trainer (like we did), it will be easy.

Geetika Gehani made the onboarding experience very painless. She was attentive to our needs, demonstrated great product knowledge and always followed through with what she said she would do.

Integrating Cin7 solutions for our company wasn't a breeze or easy, and if you're looking for a plug-and-play solution, you'll be sorely disappointed by any ERP or Inventory management integration. As part of a two-person operations team, we developed a meticulous system for stock-keeping and pushed and challenged our onboarding specialist with all sorts of unique problems to get his input and in turn, learn more about the power that Cin7 has. Thanks to Gerard and his team, we are successfully working in Cin7 and enhancing our record tracking, simplifying our workflows, and looking forward to the increased automation potential that will make our lives even easier. Cin7 took the work we put in early on in our integration and is making it pay out multiplicatively. As a result, we have a better understanding of our business and a tracking system that keeps all of our orders and purchases in a single place.