Cin7 OmniReviews of cin7.com

Finally a system that works! Cin7 was exactly what I was looking for in order to grow my wholesale business. The onboarding and training for this program and been incredible. Arlyn Delacruz was who did my onboarding and she was fantastic and so helpful! Looking forward to many years of business with Cin7

Good product, horrific implementation and customer service. The Premium Support $500/month service has a SLA of 2 days. They will not hit the SLA ever. Their CS is poorly trained, do not maintain US hours (despite claiming they do), and will give you incorrect answers and then blame you for doing what they told you to do. We are 3 weeks past go live and we have issues that have been unresolved for 3 weeks. I've talked with multiple mid level managers and they promise to fix things then disappear. The training explains how to do something but not why or what the follow along effects are. You get 1 hour per week on the phone with an implementation specialist which is hardly enough time to figure everything out. There is zero support when you go live. I had to recommend creating a checklist to give to customers! The CS Team is under resourced, incompetent and lost. I have lost all patience with them. They do not understand their own system. Do not use QBO with Cin7 because they have no idea how the two interact and you're going to spend weeks trying to resolve simple issues where they will give you conflicting or incorrect instructions.

We just finished on-boarding with CIN7 and It was the best experience for this sort of implementation we have had. CIN7 is our 3rd IMS software in as many years. I had come to have low expectations considering the past 2 experiences. I was very happy to be wrong this time. Chris Varun Stephen handled out on-boarding and we were impressed. Not only is he very knowledgeable, he responded quickly and effectively to all of our questions. The software is very robust and our inventory is extensive and runs through 5 sales channels. There were a few hiccups, but the speed at which the CIN7 team responds and resolves issues is the best I've seen. If you are struggling to fins an IMS that works, I highly recommend you give these guys a look. Solid performance all around.

We went live with the system 7 weeks ago and so far so good. From working in the dark ages solely on Excel spreadsheets for our stock management Cin7 feels like we have finally come into the light! The set up process and training took quite a bit longer than expected (months!) but was worth the effort. Atul our implementation guide was great. Since going live we have been passed to the general support team which is the reason for the drop in one star, the support has gone from great with Atul to extremely slow / non-existent. Reading through some of the below reviews it does seem like the support after going live is not good enough. We have been trying to go live with the B2B site and are not getting anywhere due to a lack of response from the support team. System is great so far, initial set up with Atul was great, they just need to do something about the ongoing support.....

The platform is full of bugs. On-boarding was appalling. Stock sync is a mess, keeps zeroing out our Shopify stock. Uploading from Cin7 to Shopify is impossible, we tried and lost all our store listings......took 5 days to re-enter the data. One of the main features is supposed to be having a single point of product truth, in reality its anything but, our Shopify store does a better job of managing stock and new product loading. Help is slow and lacks basic workflow understanding. Support have no interest in anything outside the basic video help tutorials.....other than quoting for custom integration! We paid for the Xero migration, this was not completed so our accountant managed the transition from MYOB. Its taken 18 months to get that charge refunded...$3800..... Our on-boarding was a failure, we have asked for a discount as the system has not been delivering what we have paid for.......point blank refusal.....just an offer to discount a new on boarding process.....that''s right must be our fault! I have been very patient, multiple e-mails, phone calls with support but no movement at all. I will be moving to Tradegeko as soon as possible and taking these guys to small claims to recoup the costs we have invested into this platform. Sales people are very slick, on boarding team are nice people......but the product is full of bugs and middle management deliver appalling customer service. Stay away.

One of the most bug-filled and disappointing software systems we have come across. We had a significant price increase only 7-month into the subscription, more than 100%. Some would argue it is completely unethical business practice luring a company in long enough to invest enough time so set themselves up only to get an extreme pricing increase... Was promised Premium Support as compensation for the price hike, managed to negotiate a small price drop but Premium Support was taken off without communicating that to us. Price is now back up where it was plus some. Promised functionality but appears to have been built by people with little user insight. Support response time is poor, the support staff we deal with try their best but with a system filled with bugs, it's pretty obvious they are fighting an uphill battle. Zero compensation for lost data which was only one of the issues with bugs. Do yourselves a favour and research all inventory systems available thoroughly before committing to CIN7. There are several other systems available with far fewer issues and quality customer service. This software system is not ready for use.

After searching the market for an inventory system that could handle our highly evolving manufacturing process, Cin7 was the perfect fit. When you have one product that can be customized over 100 ways, it was hard to find a software solution with enough ins-and-outs to get the job done. After 3 months of onboarding and careful workflow construction with Gavin, we have launched and are loving the software. The multi-level look we get at our inventory is phenomenal. Not to mention, our B2B customers have their own portal to shop, and WooCommerce integrates seamlessly as our online shopping portal. The customer service we received from Gavin was top-notch, and we always felt very taken care of.

We have been using CIN7 for 9 months now. We trialed pretty much all the XERO compatible inventory platforms leading up to our final decision. We do a lot of serial number tracked capital equipment sales and CIN7 does this well. This is a powerful tool with loads of features. It can be daunting at first but once the user interfaces became natural there is so much informational readily available at your fingertips with just a few clicks. My biggest gripe is what was nothing short of woeful on boarding experience. The training was rubbish to put it bluntly. Our training was by an under skilled trainer and what I thought was just a quick intro turned out to be the full training package. They completely messed up our XERO integration and fell well short of the promised help here. Simple truth is, if we weren’t used to doing all our own in house support we would have been screwed. If you are not tech savvy with a good in house IT knowledge don’t use this program. Most times we have to hand support on a platter the issue before they can fix it. We did get there in the end though. Now back to positives. - Customer database is noted as a CRM and it offers a lot of options above a standard database. - Smart buyer is awesome. - Updating and loading of data is sooooo simple. Load by CSV or export CSV, change info and copy past straight back in. So easy. - Quoting. One of few systems with images available on quotes. - images also carry across to the bolt on B2B module - B2B. We haven’t gone live yet and it’s not perfect but so good that it’s all integrated and info feeds straight across. Customer log in panel is great and they can view all invoices processed through the B2B and any manually entered. - mail servers built in are great - payment gateway. Just implementing now, but it seem like it will be very good, although a little pricey. - reports are good, although no-one ever trained us on how to use them so still working it out. There’s a bit of negative again. Woeful training. Did I mention the training and onboarding was terrible. - Integrations. There are so many but I will need to give up my first born child to afford all the ones I want. Did I mention it can be very expensive if you want the trimmings. Negotiate the hell out out the deal at the start. Work out what you want up front, cause there is not fixed pricing guide and you have to work for a deal. There’s that negative again. All up. Look this is a super powerful program. If you are a small to mid size company and you wanting feature that only the big boys years ago would have, then this is a great option. We are in a modern era where smaller players can utilise programs like this and XERO for a competitive edge without having to spend tens of thousand of dollars. It’s not a one size fits all though, so make sure the strengths of this program work for your business. Short list and do trials of your final two or three systems and understand them. Have trust in the fact that many of the features that don’t make sense now one day will. You will go, ahh that’s why they do it that way. It is a well built program, but learning it can be a challenge. Big learning curve but well worth it for us. Hope this helps someone. I spent so much time on these dam reviews when we were looking. All the systems have pros and cons and none of them are perfect including this one, but it is very good.