Ra
Posted
It’s been almost 5 months now since…
It’s been almost 5 months now since going live with this system. The onboarding with Atul was great he was so pleasant and understood our business. Now 5 months down the line after going live it has been appalling. We chose Cin7 to support our growth, I have been reporting issues with our stock system and Shopify Integration for 5 months now. Anything sold on POS is not reducing from stock and all our Shopify stock is cancelling to 0 so no one can buy even pre order items. I honestly don’t know what else to do at this stage, my stock is a mess people can’t buy online from us, and if they do products are sold out as stock won’t reduce online. I’ve been told the reason for POS stock not reducing us due to a bug. Support after onboarding is terrible.
Response from Cin7 Omni· Nov 4, 2020
Hi Rachel, Thank you for taking the time to review Cin7 and talking with Hammad to discuss how we can make things better. I’m sorry to hear that your experience after going live didn’t meet your needs or expectations. We’re currently implementing changes to improve our support process and response times. To ensure our customers have the support they need, we’ve recently hired more support team members to meet the growing demand for Cin7. If you haven’t already experienced these improvements, please expect to soon. As for your feedback regarding our features, I have some good news! We’ve significantly increased our investment and added to our development team. We’re also making improvements to our features most important to our customers. If your schedule permits, we will connect you to our product leader. He’d enjoy walking you through our roadmap and take on your feedback. Thank you again for the feedback and choosing Cin7. It really helps us improve for you and our other customers. Doug (CMO)