Cin7 OmniReviews of cin7.com

Terrible customer service and understanding of what the users are actually after. It can take up to a week for a response, which is usually an email from them asking more questions. So we switched to premium support which is no different, still had to wait days for responses on our tickets. When I called up they said they would have to go back and verify if we were actually premium before answering my questions. We were so frustrated we decided to cancel and were offered the following: "Happy to add credit so you do not get charged for next month. We will try for a month if this works otherwise we will process the cancellation request." Once we stayed we were then charged for that extra month and told it would only be credited if we decided to stay and work through the problems. Made the decision to leave that much easier One look on Glassdoor and you can see that staff are told to write positive reviews on Capterra, which I assume is the only positive ones they get. IN RESPONSE TO YOUR REPLY: "We offered a month's credit as we work through any remaining problems." - You offered a months' credit and once we took it and had ticked over into that month, you then told us that month would be charged to our account unless we decided to stay. How unethical is that?

I am very happy with the decision to move forward with Cin7. For the price we paid this was the best option for our buck. Others were not covering enough ground to address our operational needs to the detail we needed.

No customer service or support. Pricing is not transparent, and very expensive for what it is.

One of the most clunky and disappointing software systems I've come across. We committed for specific reasons then spent 4 months of hell trying to get it to work, but it just kept breaking etc. Has lots of functionality but has been built by people with no user insight whatsoever. Not only that now we're trying to cancel it's impossible, simply getting ignored and i cant even log into my accoutn and cancel.. Poor show. Nb. support response time is poor, the people i dealt with tried their best (Atul) but it's pretty obvious they are dealing with a poor system.

We had a large price hike after signing up with Cin7. It ended up four hundred percent over the following years. I had to keep phoning back as no one would return phone calls or emails when we wanted to see why the large price increases. It is not worth the cost for what you get. Very disappointing as the inventory is a big part of your business.

We wish to receive your call tomorrow to discuss about the pricing , if your decision is too harsh , then please get someone to discuss instead of discussing with "" account manager " no space of discussion. As the similar content from email you sent it over. I try to call , but the only person to discuss is the "account manager" , however, it seems your appointed account manager would compromise in this matter. As a result , cin7 continue to increase your price tremendously every year.

Having used Cin7 satisfactorily for several years, in 2018 we looked at moving away from cin7 after a substantial, way above inflation price hike. The alternative product felt like going back in time with a horrid interface and painful integration even though it offered a lot of extra (unnecessary functionality) so we stuck with Cin7 and added extra integrations which went well. We were happy to pay Cin7 for stripe integration for example, it made customers purchases so much quicker and the processing fees incurred were competitive. The easy workflow for new staff and reporting features are also really great. However, Jan 2020 we were advised of another >20% price hike coming up next month with an offer to discuss it if needed. For the 20% extra we get an abysmal level of support that is both slow and unsatisfactory at resolving issues. Cin7 appear to be pricing us out of using them. Our current issue for one user (we have 10 users) happens repeatedly and Cin7 just repeat the same answer to our request for help without reading the email properly. These sort of annoying niggles stop us from giving it 5 stars. Pricing is high and support is poor but it was an improvement over spreadsheets. Integrates well with e-commerce stores, eBay and accounts packages.

We have been with CIN7 for many years now. It does keep track of your stock and inventory accurately. While the interface is "clunky" it does work. My major concern currently is support: 1) Support of recent times has become woefully bad. 2) It is now taking sometimes over a week for Support to actually look at your issue and respond. 3) You follow CIN7 up ask for a response with.......no response. CIN7 if you bother to read and/or respond to this review look at cases : 00175140 - 4 days no response. 00175172 - 4 days no response. 00175549 - 3 days no response.