Maritza L.
Posted
Jordan cuts service assistance
Jordan was pleasant to speak with, had answers to all my questions and provided suggestions to address items I hadn’t thought of.

Great
138 reviews
Scalable AI-Powered Solutionsfor Product Authentication —Anytime, Anywhere. Entrupy is a New York-headquartered tech company with AI authentication solutions that scale to protect inventory and supply chains—for businesses of all sizes. LuxuryFrom limited drops to high-value collabs, authenticating the world's most coveted luxury brands. Footwear Authenticating the footwear culture obsesses over, with new brand support constantly expanding. Apparel The riskiest category in authentication is now protected by the technology built to handle it. Return Fraud Detection A customer-friendly way to ensure the product returned is the same as the product purchased. Supply Chain Protection Helping you create invisible traceability at every touchpoint in the supply chain. FINANCIALLY BACKED 100% Money-Back Guarantee Every Entrupy authentication is 100% financially-backed for a full year. If we ever get it wrong, we'll cover the costs.
Entrupy (entrupy.com) has 138 customer reviews on Consumer Courier, with an average rating of 4.0 out of 5.
138 approved reviews, newest moderated first
Maritza L.
Posted
Jordan was pleasant to speak with, had answers to all my questions and provided suggestions to address items I hadn’t thought of.
Hong Ha N.
Posted
entrupy did many mistakes and when I asked them to cancel one of my authentication they refused and I did twice for one bag. My recommendation is you only use entrupy when you are an authenticator yourself just to have quick result. because if you are 100 rely on Entrupy you will end up buying a fake bag.
Response from Entrupy· Jul 21, 2026
Hey there, Entrupy allows a 15-minute window for cancellations to be made in order to exempt an item from your billing in the event of duplicate submissions. It looks like the test that you had requested to be canceled had been issued a result 3 hours prior to the cancel request. Regarding the result issues that you highlighted, we are always happy to honor our 1-year financial guarantee policy if we happen to get the result wrong. If you feel we have made a mistake, you are welcome to flag the item for a secondary review within the app or begin the financial guarantee process by using the following link: https://www.entrupy.com/guarantee/
Ricardo P.
Posted
Fast and easy.
Samuel L.
Posted
NICE SERVICES
I prefer Y.
Posted
I would personally thanks to Mr Jad, Ms Julia and Ms Aria. Thanks them a lot they helped me soo much. Gave these humans the raise they earned
I W.
Posted
I purchased a designer bag in October 2025, and around nine months later I checked the authentication certificate, only to find that it had been marked as invalid. After contacting the authentication provider, I was told that they don’t deal with end customers and that, because their business relationship with the seller had ended, my certificate was no longer valid. As an end customer, I find this completely unacceptable. The certificate was part of the purchase and should not lose its validity simply because the authentication company and the seller are no longer working together. Customers have no control over those business relationships and should not be the ones affected. This business practice seriously undermines trust in the value of their certificates. If a certificate can be invalidated months after purchase for reasons unrelated to the authenticity of the item itself, then what confidence can customers have in it? My advice: don’t rely solely on one of these certificates for long-term peace of mind, as it may not remain valid through no fault of your own.
Response from Entrupy· Jul 16, 2026
Hey there, we apologize for any confusion regarding certificate revocations. The revocation of a company's certificates is not done solely because a company cancels its Entrupy partnership. In the case of a standard cancellation, certificates remain valid and active. Certificates are revoked in instances that are deemed by our team to be fraudulent. For example, swapping Entrupy certified bags with non-Entrupy certified bags before sending them to the business's customer. When we receive reports of fraud or identify fraudulent patterns, a full investigation is conducted on the customer in question before any action to cancel accounts or certificates is taken by Entrupy.
Ute
Posted
It was easy to use and I trust entrupy
Yvonne
Posted
The process of an item’s authentication it goes very smoothly. Instructions are very specific and received my results very quickly. The information provided about the item was helpful with lots of details like comparable on how much the item it’s selling for in other platforms or websites. App is user friendly. As a seller it’s so convenient. Great customer service experience too