Excellent
218 reviews
ESAPetAt ESAPet, we deeply understand the comfort and support an Emotional Support Animal (ESA) can provide. Our mission is to help you obtain a legally recognized ESA or PSD (Psychiatric Service Dog) letter through a seamless and guided process, starting with a free screening by our licensed, accredited, and experienced therapists.Our therapists are highly trained and skilled in assessing mental health conditions and determining the therapeutic benefits of pets. They have completed rigorous education and possess a thorough understanding of the laws and regulations surrounding ESAs. This includes the criteria for qualifying animals and the rights and responsibilities of ESA owners. As the leading Emotional Support Service, we guarantee that your letter will be 100% compliant with both state and federal laws.
ESAPet (esapet.com) has 218 customer reviews on Consumer Courier, with an average rating of 4.7 out of 5.
218 approved reviews, newest moderated first
Ebony M.
Posted
It works! The gentleman I had the appointment with very professional and knowledgeable. It was nice talking to him.
Response from ESAPet· Dec 20, 2024
Thank you, Ebony! We’re so glad to hear that your experience was positive and that the process worked well for you. Thank you for choosing ESA Pet!
JoAnn
Posted
The process was very easy, but I did have a difficult time understanding the therapist with her thick accent. I would have loved to give 5 stars but when I went to the site, a pop up said to enter a code for 15% off. The code kept saying invalid when I tried to enter it. I sent an e-mail about it but nobody responded.
Response from ESAPet· Dec 20, 2024
Thank you, JoAnn, for sharing your honest feedback. We’re glad to hear the process was easy, but we’re truly sorry to learn about the challenges you faced. We apologize for any difficulties with understanding the therapist and for the issue with the discount code. It’s disappointing to hear that your email didn’t receive a response, as providing prompt and helpful support is a top priority for us. We’ll review this matter to ensure it doesn’t happen again and will reach out to resolve it for you. Your feedback is invaluable in helping us improve, and we appreciate you bringing these concerns to our attention. Please don’t hesitate to contact us again so we can make this right for you. Warm regards, The ESA Pet Team
Justin D.
Posted
The service was fantastic, but the therapist that called me (Lissette Tolentino) was amazing but her accent was so strong I could barely understand her… I hated having to make her repeat herself. I would also hate, not being to understand the questions and maybe answering them incorrectly.
Response from ESAPet· Dec 20, 2024
Thank you, Justin, for your feedback! We’re happy to hear you found the service fantastic and appreciated Lissette’s help. We’re sorry to hear about the difficulty understanding her accent—it’s important to us that everything is clear and easy for you. We’ll work on improving this experience to make sure all communication is smooth. If you have any concerns or need further assistance, please let us know. Thank you for choosing ESA Pet! 🐾
Eric A.
Posted
Very easy and straight forward. Would recommend,
Response from ESAPet· Dec 20, 2024
We’re so glad you found the process easy and straightforward. Your recommendation means a lot to us! 🐾 Thank you, Eric for choosing ESA Pet!
Scott W.
Posted
Very easy process and only takes a day or two to get your license back.
Response from ESAPet· Dec 20, 2024
Hi Scott We’re so glad to hear you found the process quick and easy. Getting your letter fast is what we aim for! 🐾 Thank you for choosing ESA Pet!
Allen
Posted
The customer service is top notch and ease of the entire process in receiving my letter took 3 days and was a complete breeze from submitting my application to speaking with my therapist and receiving my letter. Would absolutely recommend to anyone looking for a legit ESA letter.
Response from ESAPet· Dec 20, 2024
Thank you so much, Allen! We’re thrilled to hear that you had such a smooth and positive experience with our service. From start to finish, we aim to make the process as easy and efficient as possible. Your recommendation means the world to us! 🐾 Thank you for choosing ESA Pet!
Jackie
Posted
Great experience! Friendly advise and quick service
Mitchell D K.
Posted
Very professional and patient. So happy to get my sweet little fluffy boy into our apartment!
