fi.google.comReviews of fi.google.com

First, I kept my old T-Mobile number. After a week my phone stopped working. I ended up just going ahead with getting s new number. Now Zi'm receiving two bills. One for $100, and another for $60. I used chat to speak with customer service. They denied it happen. Now I'm on how forever. 40 mines

I had Google Fi service for many years and was overall happy with the experience, but the quality has eroded over the last a few years. For example, they market their Unlimited Premium plan as being able to use your phone abroad and unlimited in many countries without needing a local SIM (which is true), but what they don't tell you (unless you read the fine print) is that you need to come back to the USA every few months and remain there for at least a month to not have your international data suspended. Thankfully, my phone has dual SIM, so when I was in Malaysia and they unexpectedly turned off my data, I was able to convert my Fi service to an eSim, change from the Unlimited Premium to the Flexible plan (so I could still have SMS/voice on my US number while abroad), and then I just installed local SIM cards for data as I traveled to different countries. Had my phone not been dual SIM, I would have lost access to my US number (and 2FA banking PINs, security codes, etc.) while abroad in a foreign country. Next, I was recently thinking of returning to Fi due to their new promotion to qualify for a nice phone discount/rebate. It clearly says in their marketing that a "new Fi customer" is someone who hasn't had Google Fi service for 180 days. But, even though my last date of service was July 27, 2025 and today is February 28, 2026, I am told today that I would not qualify for the promotion since 2 billing cycles need to fully complete to "end service" as they see it, so a reasonable observer would have easily been tricked into a contract and purchased a new phone without any discount. But, after doing some research, I learned about Tello as an alternative, while is lower cost and allows access to your US number while abroad without ever shutting off your service unexpectedly because you didn't come back to the US within a few months. On a positive note, the App is simple and easy to use, and the billing each month is clear and easy to read. Overall, Google Fi used to be great, until it wasn't.

I'm giving you one star because it has been okay for a few months but I tried to change my phone number and they gave me the same area code but a different phone number and said that I could not change it for 28 days. This is the worst customer service I've ever experienced with any phone company and I would never recommend them to anyone

Google should get out of the phone business. And 1 star is too many stars! I'm expecting a class action suit again this branch of Google. It's down right fraudulent. The story: Google had a promo to join their service for 50% off the first year. Great! Then they said, we also have a promo for a watch which they kept advertising to me. Great! I'll buy some watches. Watches arrive and 10 days before the promo expires they say, "Activate your watch before you lose the promo." so I try activating them. Call support. They can't figure it out either. Oh wait. We can't honor that promo any more for you. You owe $400 for each of the watches. Full price. Sorry. It's because we had you do an esim and already had one promo on your account. Oh, and we're going to continue to charge you for a phone line we're having trouble porting. So we charge you monthly ad so does tmobile. Oh. and our service is worse. Oh and we don't care whatsoever. Go kick rocks.

Negative stars: New and existing Fi customers are eligible for this offer I'm an active customer. After putting device on Fi line. I'm told I will be paying $400 extra, because I didn't port in a number. I tried using a current number from my Fi plan for 2 days. They wouldn't change the email. It was holiday so I said cancel I'll put phone on new line. My son is not a new customer. They aren't a customer. They don't pay. Also. I have a phone number we tried to use, which was over a year old. And you refused to change an email to my son's email. And we needed service activated. Either way. Do you allow service to 12 year old children? No. Also, I had been paying for the canceled line for over 12 months and you never activated service to it. And I totally forgot. Never an email or anything. So, you billed me 12 months for a line you never activated and now you're scamming $400 because you claim an "email" is a valid customer. An email is not an account. An email is not an entity. An email is not a social security. Do you have my child's social security? Than it's not possible it is a new customer. Either way, it says existing clients.

My husband and I have had a very disappointing experience with Google Fi Wireless, and after multiple calls for help, we are switching to T-Mobile. We have an important issue: our insurance company (and only our insurance company) cannot call either of our Google Fi numbers, which has jeopardized our renewal for 2026. I called Google Fi Support three separate times and followed every single troubleshooting step they suggested — twice. Nothing worked. I finally requested a supervisor, and yesterday I received an email that essentially blamed the problem on our insurance carrier, even though the insurer has confirmed repeatedly that the issue is not on their end. They simply cannot connect to Google Fi’s routing to reach our numbers. Here’s what’s most frustrating: • Google Fi acknowledged they “cannot confirm a resolution.” • They blamed the other provider despite the evidence. • They offered no meaningful solution. • This is an issue with Google Fi’s routing, not our insurance company. • It is unacceptable when customers rely on these calls for essential services. We are senior citizens on a fixed income. Something as basic as receiving a phone call shouldn’t be this difficult — especially after hours on the phone with support. We are ending our service and switching to T-Mobile after this horrible experience. I hope Google Fi takes this seriously and improves their customer support and network reliability.

I have owned my phone number for many years and recently transferred it from T-Mobile to Google Fi. Google Fi never clearly stated that **you cannot activate their service outside the U.S.** — yet they allowed the number porting. Now my number is locked with Google Fi, and T-Mobile cannot transfer it back. I’ve been without any service for *over 48 hours*. I have spent countless hours talking and messaging with both Google Fi and T-Mobile support, with zero resolution. The stress and frustration is affecting my mental and physical health. Google Fi must immediately restore my service or release my number. They must also clearly warn customers: if you are outside the U.S., you **cannot activate** the line. I will share this across all review platforms until this is resolved.

trasnferred my number over and could never access it never was able to download the e-sim. worst 3.5 hours of my life. what a waste of time unreal