Gym SourceReviews of gymsource.com

I placed my order on Jan 6, 2021 and I have still not received my order. It is going on 7 weeks and the website says 3-5 weeks. I have sent numerous emails and not one reply back. I also called the phone # just to a leave a voicemail and again no reply back. Today when I went to their site - it was unavailable. Now I am really worrried??? If there is a delay just let me know when I can expect it. For those of you that ordered and the shipping was delayed - did you ever get your items or are you still waiting like I am?

THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY ENTIRE LIFE!! THEY WILL NOT HONOR PREVIOUSLY AGREED CONTRACTS AND WARRANTIES! RUDE EMPLOYEES THAT DONT CARE A THING ABOUT THEIR CLIENTELE OR BACKING THEIR PRODUCT. BUYER BEWARE!!!

The folks at Gym Source are always great. I've been a customer in several locations and for many years, and would recommend them to anybody. Employees are informed, cheerful and always helpful.

BEWARE!!! I purchased my treadmill and in 6 months after install needed repair. I had a horrible time getting anyone on the phone and to respond. When I finally did get techs to come here they misdiagnosed the problem and it took forever to get parts. They then put it back together 3 different times improperly over 2 months! Missing nuts and bolts, the heavy machine installed on top of the power cord, wires left loosely unattached and improperly installed that I was later told was a fire hazard as it was near the motor. One phone call to the manufacturer of the machine and I got another repair team here ASAP, Gym Tech. Within a week I had all new parts, and repairs done efficiently and effectively that Gym Source could not seem to get, in fact made worse with each visit, over months!

BEWARE This company has hired a phone service company to screen ALL calls and has ZERO intent on calling anyone back, or answer the phone. They took payment and are refusing to call us back, or deliver our equipment. We have considered hiring an attorney.

Still waiting for the equipment I ordered and paid for in March, which I was told was in stock when I placed the order. Horrible customer (lack of) service follow-up

Horrible. Stay clear. Completely unresponsive and unprofessional.

We originally bought our universal gym from Gym Source. Fine. However, when we moved, we hired them to take down and set it up in our new home. Take down was $350. Set up was $425. VERY DIFFICULT to schedule them to set up. Took WEEKS. THEN, when it was set up, the cables had slack and rubbed against each other. Impossible to get FRANK to schedule them to fix the issue. Had to hire GYM SOLUTION (845-605-1210) to come fix it. Called FRANK at GYM SOURCE to ask for a refund of his work. He said he would call me back. Now he doesn't pick-up the phone. GYM SOURCE = RIP-OFF!!