Gym SourceReviews of gymsource.com

I ordered a barbell with plates back in late march. I understand the reason for production delays due to COVID-19; however, their inability to communicate with their clientele is beyond frustrating. I had contacted them on multiple occasions seeking a potential time frame. Initially it was late May, then early June, then late June, and here I am in early July with no update. It’s as if the order made no progress since I had purchased it. I rather the company tell me that they have no idea when the order will be fulfilled then string me along to prevent me from cancelling my order. In bold lettering they mention they will get back to you in 5-7 business days regarding an update on your order. I did not receive any email on an update, I had to reach out to them multiple times. Additionally, as most people have stated I do not like how they charge your card instantly. Especially if they were aware that the product would be on a 3 month back order. I stopped by the location near me and found that the store was replaced with another fitness store. If you are seeking gym equipment go elsewhere. You may have to pay more from private sellers but at least you won’t wait 3 months in radio silence.

There are many advantages of home gym, If you have your own home gym, you will pay more attention to your health and available 24 hours a day, 7 days a week and never have to share equipment or wait for a gym to open up.

I’m disappointed in Gym Source but even more disappointed in myself for recently doing business with them again. In the past 2 years I’ve purchased from them commercial gyms and spent $50,000 with the company. I recently wanted a bike for my home. They screwed it up and really could care less about my lack of satisfaction. Here’s the big kicker - they know that I’m going to spend another $100,000 in the next year but it still doesn’t motivate them. Now just consider that you are a customer who does less business with them and imagine how poorly they will treat you!

So far, they are absolute trash! Ordered a barbell in mid April and charged immediately. When that happens you're #1 excited because you're usually not charged until item has shipped or #2 you just got ripped off. I'm definitely a #2. No updates as promised. No return email or return chats. Now I'm out a couple hundred dollars with no recourse. I understand the COVID issue but at least talk to me as you're screwing me.

Horrible service. Refund policy is through email. I got in contact with someone on phone, but they stated they only Handle through emails. When you inquire about a refund they don’t respond.

Ordered a barbell over a month ago. Was told the product wasn't in stock and would take at least 3 weeks to be delivered. No big deal. I requested a refund. Was assured it would be handled. This was a month ago. I've reached out three times via email. One time via phone where I was told no one can help me except for the email address I've been corresponding with. Totally understanding of the whole covid19 situation, but processing a return is a digital task so this excuse holds no weight. I would highly recommend NOT using this vendor for anything as they have not been able to handle a simple task. Will never buy from them again. Unfortunately since they've done such a poor job refunding my money, I now have to be the crybaby who runs to the internet to leave bad reviews.

I ordered a 12 pound weight a month and a half ago. I spent way too much because they were the only ones who had stock. They charged my credit card. I can not get in touch with them. Nobody will call me back. I tried to chat online. I tried to email. I have heard nothing.

Absolute scam. I placed an order on April 1, when my card was charged immediately. I should have recognized the red flag then. Usually, you should only be charged when your order ships. After not hearing from Gym Source for several days I tried MULTIPLE times to get in contact with someone to get an update on my order with zero response. It wasn't until I finally attempted through the website when someone reached out only to tell me my order was back-ordered and wouldn't ship for months. She said she would cancel my order and refund, but have since heard NOTHING from them, and have not received a refund. I am livid.